Ad-hoc charging from home keeps shutting down

[mcargal]

I have 2 Model 3s. Both charge without issue when I have them scheduled to charge overnight, so I think I can rule out any issue with the charger itself.

However, occasionally, we have a need to charge during the day (maybe we forgot to charge a car overnight, just hypothetically). With both cars, I'm able to plug them in, tell it to "charge now" and charging begins. Amperage shows 32/32A. However, after a bit of time, the charging just shuts down and I have to keep turning it back on. It's as though it really doesn't want me to charge during peak hours. I only do this as an exception, but when do say "Charge now", I need it to continue charging until I reach the charge target.

It's getting really frustrating. Any idea what I may have set up wrong?

 

[GtiMart]

Is there any error message when you do that? What kind of voltage does the car show after charging starts and has ramped up all the way to 32A in the day?

 

[mcargal]

No error message and at 32/32A, I'm showing 239V

 

[davewill]

Both cars act the same way? Do you use any third-party apps or services that might try to control charging (or access the car at all)? If so, try changing your Tesla password to lock them out and test again.

Can you characterize the behavior any more precisely? Does it stop after a fixed amount of time, or at a specific time? What exactly are the scheduling settings you have in the car, currently?

 

[jjrandorin]

To piggyback on what @davewill asked, do you, or HAVE YOU EVER at ANY point in time signed into ANY service with your tesla account other than the official Tesla app?

 

[NeverGoingBack]

Do you also turn OFF your scheduled and/or off-peak charging settings? If they are still on, you might be sending “mixed signals” to the charging system.

 

[davewill]

Do you also turn OFF your scheduled and/or off-peak charging settings?

He shouldn't have to. If you use the app to override, it should keep charging.

 

[mcargal]

I did have an external app connected quite some time ago. Never used it to control charging. Whenever I get a few minutes, I'll try changing the PW (have to coordinate having both cars here, and both phones, etc.)

When I was trying earlier today I did turn off the scheduled charging setting (though I agree wit Dave, that it should not be necessary)

My recollection was that the time it would run between shutting off was not particularly consistent (I recall thinking, at one point, that it had gone long enough that maybe I had it working, only to find it stopped a bit later. I don't know that it ever went more than about 30 minutes at a time and was definitely shorter than that some times)

 

[mcargal]

We’ll, it looks like the password change may have been the solution.