amazon was fine…they helped me return it…
it’s the manufacturer
there is essentially no customer support except referring you to very basic videos that show a few basic steps…
essentially there is no one to help you if there is a problem…
when one uses tech support email or via the amazon chat:
it takes 12 hours to get a reply
my sense is i am communicating with a non english speaker who is using a translation program…pretty sure of that…
look at the instruction sheet: tiny text; in places grammatically incorrect; explanations that are cursory and not clear
come on: a lot of people really like it…okay
but when you have a problem interact with the company or look at there documentation you get the vibe it’s a little better than run out if a garage in china…(honestly)
it’s the manufacturer
there is essentially no customer support except referring you to very basic videos that show a few basic steps…
essentially there is no one to help you if there is a problem…
when one uses tech support email or via the amazon chat:
it takes 12 hours to get a reply
my sense is i am communicating with a non english speaker who is using a translation program…pretty sure of that…
look at the instruction sheet: tiny text; in places grammatically incorrect; explanations that are cursory and not clear
come on: a lot of people really like it…okay
but when you have a problem interact with the company or look at there documentation you get the vibe it’s a little better than run out if a garage in china…(honestly)