TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC
Start a Discussionhttps://teslamotorsclub.com/tmc/tags/

Air Suspension needs service

Discussion in 'Model X' started by Doctt, Jun 18, 2017.

Tags:
  1. Doctt

    Doctt Member

    Joined:
    Mar 11, 2017
    Messages:
    143
    Location:
    Los angles
    I received my brand new X100D yesterday.

    After 50 miles, I charged it last night. Then this morning I saw "Air Suspension needs service - Contact Tesla Service" message on my dashboard.

    Started the car (without driving the car), the message went away. I played around the air suspension setting. It seems to work fine.

    Then in the afternoon after charging, saw the same message again. repeated the same step described above, the message went away again. I immediately changed the air suspension setting to "Standard" and disable "automatically lower suspense at XX speed to "NEVER"". Drove 30 miles afterward. No message. Everything seems to work fine.

    Contacted my delivery manager and waiting for response.

    Did anyone experience this?

    Thanks
     
  2. Seattle Tom

    Seattle Tom Member

    Joined:
    Mar 31, 2016
    Messages:
    170
    Location:
    Seattle, WA
    Been lucky not to have that, but I'd call Tesla service first thing tomorrow - don't wait for the delivery manager. You don't want to drive with the suspension potentially failing.
     
    • Like x 1
  3. ThomasB

    ThomasB Member

    Joined:
    Jul 24, 2016
    Messages:
    119
    Location:
    montreal
    I hope it's a software bug or something small.
    Best of luck
     
    • Like x 1
  4. vandacca

    vandacca ReActive Member

    Joined:
    Oct 13, 2014
    Messages:
    3,199
    Location:
    Hamilton
    I've had this exact issue twice over a period of 3 months. However in my case, I wasn't able to raise or lower the suspension for a brief period of time.

    The first time it lasted a few minutes and the 2nd time it lasted over 10 minutes. Both times, it cleared itself but I did call my SC after it cleared and they pushed an OTA update the next day, so it may have been software related (who knows).

    SC claimed that there was nothing in my logs to indicate an issue either time.

    I'm having my 1 year check-up in a few weeks, so I'm asking them to have a better look at it then.
     
  5. Lbkmxp100d

    Lbkmxp100d Member

    Joined:
    Dec 7, 2016
    Messages:
    243
    Location:
    Lubbock, TX
    I have seen this message after replacing the shock absorber. I was told it was bc the vehicle air compressor is pretty small and it only pushes a small amount of air so it needed to cycle several times before pushing enough air to inflate the shock enough to operate properly.

    That said, I'm wondering if bc your vehicle was so new that it needed to push more air into the shock. Just a thought...
     
  6. vandacca

    vandacca ReActive Member

    Joined:
    Oct 13, 2014
    Messages:
    3,199
    Location:
    Hamilton
    The first time I had this issue was 6 months into ownership, so I don't think it's related.
     
  7. Doctt

    Doctt Member

    Joined:
    Mar 11, 2017
    Messages:
    143
    Location:
    Los angles
    Thanks for all the great info. Hopefully it is software related.

    Will report back once I find out more
     
  8. xborg

    xborg Member

    Joined:
    Oct 21, 2015
    Messages:
    328
    Location:
    London
    Any updates?

    I started getting the same error after the software update today. Restarted the car and it went away.
    I wonder if it's going to cause any issues on the road.
     
  9. Doctt

    Doctt Member

    Joined:
    Mar 11, 2017
    Messages:
    143
    Location:
    Los angles
    After rebooting the dashboard computer and center console per service center suggestion, it still does not work.

    Like yours, once I started the car the message went away. I can replicate the result every time I got the message

    Since you got the same message after update, maybe software related.

    I have an appointment with the service center tomorrow. Will update
     
  10. mrElbe

    mrElbe Active Member

    Joined:
    Aug 17, 2014
    Messages:
    1,257
    Location:
    Stouffville, ON Canada
    In my case on my Model S the message appeared due to a broken ground connection.
    See here: Ground Stud
     
    • Like x 1
  11. Lbkmxp100d

    Lbkmxp100d Member

    Joined:
    Dec 7, 2016
    Messages:
    243
    Location:
    Lubbock, TX
    Nice work! I'm curious to know what error message you got and how you located the broken ground stud?
     
  12. goneskiian

    goneskiian Active Member

    Joined:
    Nov 16, 2012
    Messages:
    2,404
    Location:
    Bellevue WA
    Just started getting this message after a recent update as well. It better not be anything serious as I had it in to the Service Center just last week to make sure everything was fine for an upcoming road trip (which we're on). :rolleyes::(
     
  13. xborg

    xborg Member

    Joined:
    Oct 21, 2015
    Messages:
    328
    Location:
    London
    Thanks.
    Do you know if it is ok to drive with that message?
     
  14. Doctt

    Doctt Member

    Joined:
    Mar 11, 2017
    Messages:
    143
    Location:
    Los angles
    I did drive the car. Over 4 trips and 200 miles. Everything seems to be ok. I was able to raise and lower the suspension (i can see the actual motion) without any issue

    Of course, if you worry, you should make an appointment right away. Meanwhile, you may want to set the suspension to Standard and deacticate "adjust speed" so that the suspense never get lower at higher speed
     
  15. Duckjybe

    Duckjybe Member

    Joined:
    Mar 29, 2012
    Messages:
    736
    Location:
    Oakville, Canada
    I just started receiving the same Air Suspension needs service messages yesterday after receiving the latest software 17.24.28 after X in for service. But it could be coincidence. Message goes away after car starts. Same behaviour in that suspension seems to function correctly.
     
  16. avigutman

    avigutman Member

    Joined:
    Jan 23, 2016
    Messages:
    16
    Location:
    Toronto, Canada
    Same here, happened twice today (first time ever, after 11 months of ownership). Disappeared once I started driving. Guessing it's a bug from the latest update.
     
  17. Haus

    Haus New Member

    Joined:
    Jun 21, 2017
    Messages:
    1
    Location:
    San Diego
    Same here, only has this babe for 4 days. It's likely to be software issue. I am writing to my tech now. This type of car is a 4-wheeler smartphone anything can happen.
     
  18. ThomascCTT

    ThomascCTT Member

    Joined:
    Apr 5, 2017
    Messages:
    5
    Location:
    Fort Lauderdale, FL
    I'm getting the same message now as well. Anyone receive an answer back from Tesla yet?
     
  19. Doctt

    Doctt Member

    Joined:
    Mar 11, 2017
    Messages:
    143
    Location:
    Los angles
    Heard back from tesla service center. They also believe it is a software bug.

    Something to do with the timing of waking up the car.
     
  20. Ramisanders

    Ramisanders Member

    Joined:
    Jul 3, 2016
    Messages:
    85
    Location:
    FLL
    Hey Guys. Same exact error after software update. Called tesla it's a software glitch. You are all fine. They are working on it. Nothing to worry about. Keep enjoying your car. Software will rectify itself.
     
    • Like x 1

Share This Page