Air Suspension needs service

[Doctt]

I received my brand new X100D yesterday.

After 50 miles, I charged it last night. Then this morning I saw "Air Suspension needs service - Contact Tesla Service" message on my dashboard.

Started the car (without driving the car), the message went away. I played around the air suspension setting. It seems to work fine.

Then in the afternoon after charging, saw the same message again. repeated the same step described above, the message went away again. I immediately changed the air suspension setting to "Standard" and disable "automatically lower suspense at XX speed to "NEVER"". Drove 30 miles afterward. No message. Everything seems to work fine.

Contacted my delivery manager and waiting for response.

Did anyone experience this?

Thanks

 

[Seattle Tom]

Been lucky not to have that, but I'd call Tesla service first thing tomorrow - don't wait for the delivery manager. You don't want to drive with the suspension potentially failing.

 

[ThomasB]

I hope it's a software bug or something small.
Best of luck

 

[vandacca]

I've had this exact issue twice over a period of 3 months. However in my case, I wasn't able to raise or lower the suspension for a brief period of time.

The first time it lasted a few minutes and the 2nd time it lasted over 10 minutes. Both times, it cleared itself but I did call my SC after it cleared and they pushed an OTA update the next day, so it may have been software related (who knows).

SC claimed that there was nothing in my logs to indicate an issue either time.

I'm having my 1 year check-up in a few weeks, so I'm asking them to have a better look at it then.

 

[Lbkmxp100d]

I have seen this message after replacing the shock absorber. I was told it was bc the vehicle air compressor is pretty small and it only pushes a small amount of air so it needed to cycle several times before pushing enough air to inflate the shock enough to operate properly.

That said, I'm wondering if bc your vehicle was so new that it needed to push more air into the shock. Just a thought...

 

[vandacca]

I have seen this message after replacing the shock absorber. I was told it was bc the vehicle air compressor is pretty small and it only pushes a small amount of air so it needed to cycle several times before pushing enough air to inflate the shock enough to operate properly.

That said, I'm wondering if bc your vehicle was so new that it needed to push more air into the shock. Just a thought...

The first time I had this issue was 6 months into ownership, so I don't think it's related.

 

[Doctt]

Thanks for all the great info. Hopefully it is software related.

Will report back once I find out more

 

[xborg]

Thanks for all the great info. Hopefully it is software related.

Will report back once I find out more

Any updates?

I started getting the same error after the software update today. Restarted the car and it went away.
I wonder if it's going to cause any issues on the road.

 

[Doctt]

After rebooting the dashboard computer and center console per service center suggestion, it still does not work.

Like yours, once I started the car the message went away. I can replicate the result every time I got the message

Since you got the same message after update, maybe software related.

I have an appointment with the service center tomorrow. Will update

 

[mrElbe]

In my case on my Model S the message appeared due to a broken ground connection.
See here: Ground Stud

 

[Lbkmxp100d]

In my case on my Model S the message appeared due to a broken ground connection.
See here: Ground Stud

Nice work! I'm curious to know what error message you got and how you located the broken ground stud?

 

[goneskiian]

Just started getting this message after a recent update as well. It better not be anything serious as I had it in to the Service Center just last week to make sure everything was fine for an upcoming road trip (which we're on).

 

[xborg]

After rebooting the dashboard computer and center console per service center suggestion, it still does not work.

Like yours, once I started the car the message went away. I can replicate the result every time I got the message

Since you got the same message after update, maybe software related.

I have an appointment with the service center tomorrow. Will update

Thanks.
Do you know if it is ok to drive with that message?

 

[Doctt]

Thanks.
Do you know if it is ok to drive with that message?

I did drive the car. Over 4 trips and 200 miles. Everything seems to be ok. I was able to raise and lower the suspension (i can see the actual motion) without any issue

Of course, if you worry, you should make an appointment right away. Meanwhile, you may want to set the suspension to Standard and deacticate "adjust speed" so that the suspense never get lower at higher speed

 

[Duckjybe]

I just started receiving the same Air Suspension needs service messages yesterday after receiving the latest software 17.24.28 after X in for service. But it could be coincidence. Message goes away after car starts. Same behaviour in that suspension seems to function correctly.

 

[avigutman]

Same here, happened twice today (first time ever, after 11 months of ownership). Disappeared once I started driving. Guessing it's a bug from the latest update.

 

[Haus]

I received my brand new X100D yesterday.

After 50 miles, I charged it last night. Then this morning I saw "Air Suspension needs service - Contact Tesla Service" message on my dashboard.

Started the car (without driving the car), the message went away. I played around the air suspension setting. It seems to work fine.

Then in the afternoon after charging, saw the same message again. repeated the same step described above, the message went away again. I immediately changed the air suspension setting to "Standard" and disable "automatically lower suspense at XX speed to "NEVER"". Drove 30 miles afterward. No message. Everything seems to work fine.

Contacted my delivery manager and waiting for response.

Did anyone experience this?

Thanks

Same here, only has this babe for 4 days. It's likely to be software issue. I am writing to my tech now. This type of car is a 4-wheeler smartphone anything can happen.

 

[ThomascCTT]

I'm getting the same message now as well. Anyone receive an answer back from Tesla yet?

 

[Doctt]

Heard back from tesla service center. They also believe it is a software bug.

Something to do with the timing of waking up the car.

 

[Ramisanders]

Hey Guys. Same exact error after software update. Called tesla it's a software glitch. You are all fine. They are working on it. Nothing to worry about. Keep enjoying your car. Software will rectify itself.