An interesting delivery experience

[dragonxt]

Took Delivery at the new Fremont Delivery Center they opened last week.
At first we went directly to the factory, where they used to make deliveries. A knowledgeable and enthusiastic Tesla employee said our car was not here, but at the new delivery center. He even drove us there, as we took a cab.

The new delivery center is a nice place, and the staff there are remarkably... friendly (but that's it).

In fact, I witnessed them detailing the cars with some sort of spray and cloth. I flinched watching them wipe down someones black Model S. My chrome trim was full of scratches from their polishing, but I was too embarrassed to bring it up, (Nobody likes to hear they scratched your car) + I'd probably scratch it while washing anyway.

Our Delivery walk through guy was extremely nice and helpful, but he clearly knew nothing about Model X. He was ready to hand us our keys and connect our phone, but I insisted walking around the vehicle. Eventually we noted a few issues, like some sort of stain on the trunk and a slightly squeaky door, which they took it in to "resolve". There was also a bubble in the driver side mirror housing which they said required body shop work. Driver side door also had trim popping out. Also, my passenger side sunshade does not attach to the mirror, but I discovered that later.

After a big show of bringing in multiple specialists (at least that gave me time to find more defects) they said they could fix it quickly and have me on my way.
They only removed half of the stain and the door still squeaks. According to them it will go away after a bit. (Doubtful)

Overall I felt rushed in the process, and I think I was probably the only one ever to take Delivery there with prior knowledge of Teslas. I really didn't want to be that guy who nitpicks. Checking over the car didn't seem to be the culture there, but I know for a fact I'm lucky enough to be right next to an amazing Service Center who can probably take care of these issues for me.

I'm not at all feeling bad about the small problems my car had. Everything is worth it. I only wish the staff were more knowledgeable, and could accommodate me properly. I had to specifically ask for a swag bag,

Spoiler: Swag Bag Contents

(I got two cups and two plastic Model X things that come out of a mold. Umbrellas are discontinued)

and my key fobs were squeezed into the Model S covers. Apparently they ran out of X ones...

Love my Tesla to death though, and I'm ready for road trips! Any ideas?

Of course I won't leave you without pics!

(No those are not sonic carbon wheels)

 

[ThisIsTrue]

My advice: BE the guy who nitpicks. That's the only way they'll learn to improve.

Congrats on your new X!

 

[ecarfan]

@dragonxt thanks for your report! Any pics of the new delivery center?

I assume the long line of Supercharger pedestals out front were not operational?

 

[dragonxt]

@dragonxt thanks for your report! Any pics of the new delivery center?

I assume the long line of Supercharger pedestals out front were not operational?

Pics weren't allowed inside, but the building was really hidden. It looked like part of an office complex, but new.

This place is miles away from the Fremont Factory, and there are no Superchargers. Most of it is one big room, but curtains separate different areas. The place looks nice, It's quite big. I'll see if I can find some street views later.

 

[nikeykid]

interesting, that doesn't sound like the kato building that is very visible from 880, and the kato building is only half a mile from factory.

 

[ckwong]

(I got two cups and two plastic Model X things that come out of a mold. Umbrellas are discontinued)

Looks like swag bag is only available at Fremont Delivery Center. I picked up my MX a few weeks ago and was told Tesla discontinued swag bag...

 

[dragonxt]

interesting, that doesn't sound like the kato building that is very visible from 880, and the kato building is only half a mile from factory.

The drive felt longer than half a mile for sure, so I looked it up on Google Maps.

The building is actually two miles from the factory, not 1/2.

This looks like the back of the building Gyazo - b03bd37595af3d591dbf5e4f2dbd406e.jpg

It comes up as a Tesla Warehouse

Looks like swag bag is only available at Fremont Delivery Center. I picked up my MX a few weeks ago and was told Tesla discontinued swag bag...

Yes, you only get swag bags if you take delivery in Fremont.

 

[nikeykid]

The drive felt longer than half a mile for sure, so I looked it up on Google Maps.

The building is actually two miles from the factory, not 1/2.

This looks like the back of the building Gyazo - b03bd37595af3d591dbf5e4f2dbd406e.jpg

It comes up as a Tesla Warehouse



Yes, you only get swag bags if you take delivery in Fremont.

That is the Tesla building on Kato we're talking about - you can see the unfinished supercharger stalls in that street view pic, right in the front.

 

[dragonxt]

That is the Tesla building on Kato we're talking about - you can see the unfinished supercharger stalls in that street view pic, right in the front.

Yeah just noticed that

We weren't driven in that way, and I didn't drive out that way because my car had some issues.

 

[ThisIsTrue]

Yes, you only get swag bags if you take delivery in Fremont.

Perhaps things have changed, but we got a bag on delivery in Denver in December.

 

[Flabberwocky]

No Swag bag as well, picked up my X two weeks ago.

We found some issues during the delivery -- non-functional center console A/C units and a very weak passenger side air vent (which we confirmed when we sat with the delivery specialist in the showroom X with the fans on at different levels). We drove it home and then took it back the next day and it's been the shop for 16 days now! They told me the biggest problem was waiting for parts to be delivered -- they had to replace two parts and have only received one so far. The loaner car they gave was an ICE vehicle, so no loaner X or S as well.

I'm hoping for the best still, but they are taking their time.

 

[verygreen]

No Swag bag as well, picked up my X two weeks ago.

We found some issues during the delivery -- non-functional center console A/C units and a very weak passenger side air vent (which we confirmed when we sat with the delivery specialist in the showroom X with the fans on at different levels). We drove it home and then took it back the next day and it's been the shop for 16 days now! They told me the biggest problem was waiting for parts to be delivered -- they had to replace two parts and have only received one so far. The loaner car they gave was an ICE vehicle, so no loaner X or S as well.

I'm hoping for the best still, but they are taking their time.

Might be a good idea to call them up and let them know you did not buy Tesla to keep driving ICE and to request a more fitting loaner ASAP.
Also read up on FL lemon law and proactively file all paperwork as various deadlines approach (should it come to dragging this long).
My first appointment was 3 weeks (instead of promised 3 days), my second is at 3 weeks now and there's not even a ETA.
Good idea to ensure you get an Tesla loaner before letting the car fo into service (might mean a longer wait so not always possible, I imagine, but then you should be able to ask for it when available).

 

[Flabberwocky]

Is it worth escalating the issue that dramatically so soon after taking delivery? I'm reading the FL lemon law now and it does say three attempts need to be made. But on the other two criteria, their repair time will exceed the 15 day minimum and in a Florida summer no working A/C for the driver-side passenger and the second row definitely does "substantially impair the use, value, or safety" of the vehicle."

But the Eatonville-Orlando center staff in general have been extremely sympathetic and say that consistently when I call them. The service specialist who I spoke to two days ago said they would get the second part they said they needed today, but I didn't hear an email back from them. But both parts have been consistently delayed since the car went in for service.

I can see periodically they open the doors and trunk on the Tesla app, so I assume they're doing something. I did mention in multiple calls the issue with the passenger side vents as apparently the DS forgot to note it down during the delivery. My biggest concern is that they will fix the center console problem -- which a service technician immediately noticed when he opened the cup holders and felt air blowing out there but not in the actual ducts -- but fail to address the front passenger side vents. I don't want to bring in the X a second time so soon after delivery. I only have 73 miles on the vehicle and the 23 driven miles on it are the miles to and from the service center!

I did not ask them if they had an available S or X loaner however. I have to travel for the next few weeks anyway, but I know my family is disappointed instead of the 100D they steadily built anticipation for we're driving a Chrysler. I told the Eatonville-Orlando center about my travel schedule and they offered to drive the X once it is repaired back to my home and take back the rental car, which I accepted.

Maybe months of obsessively reading but not posting on TMC forums and seeing all the posts about X fit and finish issues have conditioned me about it. The reason I noticed the broken vents was actually because I followed the PDF checklist from the thread on the forums. No FWD squeaking or major panel misalignments or paint swirls under a reasonably high powered flashlight. But my heart did sink when we turned the A/C up and I started testing the vents.

 

[verygreen]

Is it worth escalating the issue that dramatically so soon after taking delivery? I'm reading the FL lemon law now and it does say three attempts need to be made. But on the other two criteria, their repair time will exceed the 15 day minimum and in a Florida summer no working A/C for the driver-side passenger and the second row definitely does "substantially impair the use, value, or safety" of the vehicle."

But the Eatonville-Orlando center staff in general have been extremely sympathetic and say that consistently when I call them. The service specialist who I spoke to two days ago said they would get the second part they said they needed today, but I didn't hear an email back from them. But both parts have been consistently delayed since the car went in for service.

I can see periodically they open the doors and trunk on the Tesla app, so I assume they're doing something. I did mention in multiple calls the issue with the passenger side vents as apparently the DS forgot to note it down during the delivery. My biggest concern is that they will fix the center console problem -- which a service technician immediately noticed when he opened the cup holders and felt air blowing out there but not in the actual ducts -- but fail to address the front passenger side vents. I don't want to bring in the X a second time so soon after delivery. I only have 73 miles on the vehicle and the 23 driven miles on it are the miles to and from the service center!

I did not ask them if they had an available S or X loaner however. I have to travel for the next few weeks anyway, but I know my family is disappointed instead of the 100D they steadily built anticipation for we're driving a Chrysler. I told the Eatonville-Orlando center about my travel schedule and they offered to drive the X once it is repaired back to my home and take back the rental car, which I accepted.

Maybe months of obsessively reading but not posting on TMC forums and seeing all the posts about X fit and finish issues have conditioned me about it. The reason I noticed the broken vents was actually because I followed the PDF checklist from the thread on the forums. No FWD squeaking or major panel misalignments or paint swirls under a reasonably high powered flashlight. But my heart did sink when we turned the A/C up and I started testing the vents.

Well, I was getting very little attention until I filed my lemon law papers and then suddenly they are willing to work with me to make me happy (or so they say, but they did not before, we'll see how it pans out later).
If you do file the paperwork - you lose nothing in my opinion, but should something happen with your car (or initial fix is incomplete) - your options expand significantly much sooner (I imagine that once the initial 15 days are up you need to file the manufacturer notification that then gives them another 10 or so days to fix it up).
Also keep in mind I was told multiple times parts needed for my car were coming "tomorrow" and then somehow they did not come, so don't take this at too much of a face value. Sure they sound sympathetic on the phone, but they cannot do anything about it (also understandable), but in the end what matters is you bought a nice car and now cannot enjoy it for significant period of time (while still taking that depreciation hit and all), that's my opinion anyway.
BTW you can request their current list of problems they have for your car emailed and then you can see if any corrections are needed, I did this and caught some missed stuff.

 

[one5n1neSDoo]

WOW NICE SONIC CARBON WHEELS!












jk.