Andersen EV charger support

[Abhishek9]

Anyone else’s keep going offline this evening? Had 10 notifications that it has lost connection to the cloud.

No Wi-Fi/network issues otherwise…

Yes I kept getting connection lost messages from konnect app sl evening - but it did charge as normal last night luckily

 

[Chris CG]

Me too - tried everything. Glad it seems to be a widespread problem and not my A2 failing. Car charged as expected last night in my 4hr GO slot and no warnings / disconnects this morning so assume it was their server issue and it’s been fixed

 

[Durzel]

Anyone else’s keep going offline this evening? Had 10 notifications that it has lost connection to the cloud.

No Wi-Fi/network issues otherwise…

I’ve been experiencing this. Had to turn off notificaitons for the app. Whenever I’ve checked it when it has said that it’s gone offline, it isn’t….

Also with Sky for what it’s worth.

 

[Hazmatt]

I’ve had the same with the notifications about lost connection!

I muted notifications for a day so not sure if it’s still happening now?

 

[SomeGuyWithaY]

Gone 12 hours without a notification from the app.

Fixed?

 

[CountvonC]

Andersen have been bought by EVIOS Plc who say that they will honour warranties for existing customers and continue to provide the Konnect+ app service - EVIOS Plc acquires Andersen EV business

Doesn't say anything about warranties and I can confirm that they are not as mine is broken!

 

[connectjunkie]

Doesn't say anything about warranties and I can confirm that they are not as mine is broken!

Have you called their customer support?

 

[JupiterMan]

I've been getting multiple "Chargepoint cloud connection lost" messages over the last 24 hours.

anyone else having similar issues?

 

[Durzel]

No errors here, sorry.

 

[TMPDB]

any anyone have any insight if Anderson is working on intelligent octopus integration? Would be really handy for the other EVs that are not a Tesla!

 

[JupiterMan]

any anyone have any insight if Anderson is working on intelligent octopus integration? Would be really handy for the other EVs that are not a Tesla!

yeah same.

We have a Peugeot e208 in addition to the Tesla, which rules this out for us currently, which is a shame.

seems all gone a bit quiet since the takeover, they were talking about a new improved app months ago, but nothing has appeared, maybe some bigger changes going on behind the scenes

 

[yessuz]

yeah same.

We have a Peugeot e208 in addition to the Tesla, which rules this out for us currently, which is a shame.

seems all gone a bit quiet since the takeover, they were talking about a new improved app months ago, but nothing has appeared, maybe some bigger changes going on behind the scenes

why?? just plug peugeot from 23:30 to 5:30

 

[JupiterMan]

why?? just plug peugeot from 23:30 to 5:30

clearly I need to read up on this.

I thought id differed from Octopus Go (I'm on that tariff) in that Intelligent Octopus needs to communicate with the car or charger to work?

So I can use it exactly the same as Go with a cheaper/longer cheap rate?

 

[ACarneiro]

clearly I need to read up on this.

I thought id differed from Octopus Go (I'm on that tariff) in that Intelligent Octopus needs to communicate with the car or charger to work?

So I can use it exactly the same as Go with a cheaper/longer cheap rate?

It needs to communicate with ONE car.
The other one you can charge as you see fit

 

[JupiterMan]

It needs to communicate with ONE car.
The other one you can charge as you see fit

cool.

I'll check out the intelligent octopus threads on TMC, and post any further queries there.

thanks all!

 

[yessuz]

clearly I need to read up on this.

I thought id differed from Octopus Go (I'm on that tariff) in that Intelligent Octopus needs to communicate with the car or charger to work?

So I can use it exactly the same as Go with a cheaper/longer cheap rate?

as ACaneiro said, IO needs to communicate with one car to set it up.

if that car is not plugged in, you whole households still gets the default 23:30 - 5:30 off-peak rate. that's when you can consume as much power as you want, including charge any other EV.

having in mind that Peugeot e208 is 50 kwh, means that most likely you operate your car's battery within 40 kwh range.. which is fully chargeable within 6 hours of IO at 7 kwh

 

[CountvonC]

Have you called their customer support?

I have, no warranty on hardware supplied before the take over I am afraid.

 

[JupiterMan]

as ACaneiro said, IO needs to communicate with one car to set it up.

if that car is not plugged in, you whole households still gets the default 23:30 - 5:30 off-peak rate. that's when you can consume as much power as you want, including charge any other EV.

having in mind that Peugeot e208 is 50 kwh, means that most likely you operate your car's battery within 40 kwh range.. which is fully chargeable within 6 hours of IO at 7 kwh

thanks again for your help.

I'm now all signed up and active on IO.

I note that you can set max rate of charge in the app, but IO will always max out at the Tesla charge limit. I take it there's no reason not to set the max charge to 100% in the IO app, and then just manage charge levels required through the car?

otherwise I'll need to remember to update both IO and the car to 100% on those rare occasions I need a full charge and will likely forget!

 

[MrBadger]

I would manage charge limit on IO as it’s that which Octopus uses to determine your charge profile. If it’s always 100%, IO will over estimate what charge you need and give you slots that perhaps you don’t need.

 

[TMPDB]

why?? just plug peugeot from 23:30 to 5:30

My use case is to generate an extended charge slot when my Tesla is full. on Day 1, plug Tesla in early, and get an extended charge slot at 7pm. (we got one at 1 pm the other day, all the way to 8am the next day)! Tesla is now very full.

Next day, plug in our Polestar, and get an extra & early charge slot...