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Normally I say the same, but it was widespread enough of an issue that I think people chiming in was good if for no other reason to see the magnitude of the issue. By seeing that there are so many others experiencing the same problem, it allows one to understand they are not alone and can set realistic expectations for themselves.I am kind of amused by people posting, "same here, same there, same here, same there, ..."
Except this was a not a non-issue. Maybe not end-of-the-world type of a problem, but it certainly was a notable event.Exactly. This is a non issue. Plain and simple. Just quit whining.
How so? Are you saying these folks never opened the car through bluetooth or the keyfob? What would they have done if they had parked at a place with no internet connection, like an underground garage or in the boondocks?Except this was a not a non-issue. Maybe not end-of-the-world type of a problem, but it certainly was a notable event.
I disagreeI couldn't unlock the car is an unreasonable incorrect statement.
And yet a lot of people got on this message board to complainBy nature, the people active on message boards (such as you and I) are typically much more versed in the finer points of the vehicle. We know to always have a backup in place.
What “backup” are you referring to? The phone app was still working to unlock and drive your car, even while the network was down. Assuming you paired your phone as a key - network doesn't have to be up. You don’t have to be versed to use this….just walk up to your car door and open it (model 3/y. Maybe other models different?)By nature, the people active on message boards (such as you and I) are typically much more versed in the finer points of the vehicle. We know to always have a backup in place.
The S & X do not have the same Bluetooth connectivity that the 3 & Y have: To use your phone to unlock these cars requires cellular connectivity of both your phone and your car to the mothership which was down. This issue had more of an impact on S & X owners than 3 & Y owners.(model 3/y. Maybe other models different?)
But those cars came with key fobs as the intended primary key, right? Otherwise every time a model s or x parks in a garage where lte access blocked, would become stranded. The phone in their case is the backup. But In any case your point is taken…it affected some people.The S & X do not have the same Bluetooth connectivity that the 3 & Y have: To use your phone to unlock these cars requires cellular connectivity of both your phone and your car to the mothership which was down. This issue had more of an impact on S & X owners than 3 & Y owners.
I was watching (from across the street) while our Tesla was unloaded. I didn't see the driver use a key-card. He opened the car door, backed down the ramp and drove into my driveway. I got in the car and the key-cards were in an envelope behind the cup-holders. There was some chitchat including the fact that he marked all the cars he was hauling as delivered the previous day. At some point while he was packing up the app got access to the car (still unpaired). So I still don't know what would happen if the car was unloaded with no owner present and the Tesla management network was unreachable.that could be. Good luck on delivery and let us known how it went/worked.
Exactly. Phone is supposed to be the backup. Low IQ folks forgot that and got complacent.But those cars came with key fobs as the intended primary key, right? Otherwise every time a model s or x parks in a garage where lte access blocked, would become stranded. The phone in their case is the backup. But In any case your point is taken…it affected some people.
Exactly. Phone is supposed to be the backup. Low IQ folks forgot that and got complacent.
Not the same thing: on most other cars with a fob, that is the only way into the car. With the S & Y, they had a trusted way to get into their car that worked fine, in many cases, for years. It was not an unreasonable expectation that it would continue to work and there was no need to continue to carry the fob around that they never used.Hmm.. then shouldn't they just have the fob on them just like another car ?
Did I ever state I was unable to drive the car? I’m quite able to use my black credit card to get in, put it in drive and go on my merry way. My point, which obviously got lost on a few people, was if there is a server problem, the “techs” should know this and not waste my time by sending me a message that updated firmware is en route, and then go completely dark on me with no replies. That is NOT customer service I expect, and I’ve owned a lot of cars in 50 years.If he had pushed on the door handle with his phone in his hand, the door would have opened right up. He could have driven it too. you don’t need remote access for the phone-as-key feature to work.
Sir my response was not to you, but to some mother named Cynthia who claimed her son couldn’t get in his car using his phone. Sorry you were disappointed with the serviceDid I ever state I was unable to drive the car? I’m quite able to use my black credit card to get in, put it in drive and go on my merry way. My point, which obviously got lost on a few people, was if there is a server problem, the “techs” should know this and not waste my time by sending me a message that updated firmware is en route, and then go completely dark on me with no replies. That is NOT customer service I expect, and I’ve owned a lot of cars in 50 years.
And it's back up...for now.Yup, getting 500 and 503 errors right now.