you may not be right for this century. its true that the people who were ”left stranded” by this remote server outage are the ones who refused to learn about their new cars features, or are complete technophobes. A third possibility is non-owner trolls. Not sure which camp you fall in. The rest of us drove around happily all day, with a half day, first world problem of not being able to remotely preheat the cabin.
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App is getting 500 server error. Cant connect.
- Thread starter mlkmade
- Start date
Unless you are completely logging out of the app on your phone, this outage should have not affected your ability to unlock and drive the car. The key function to unlock (and start) the car is done via bluetooth between your phone and the car and does not rely on Tesla servers. Cell service to phone and the car is not 100%, Tesla would not design the key to rely on remote servers. Tesla clearly explains how this functions in the owners manual and also that you should carry a physical card key incase your phone is not working or dead. Owners need to get educated and the media needs to report the facts, not sensationalize the outage as stranding drivers.
Asking the media to not sensationalize anything is like asking the sun not to shine, it's what they/it do!
My wife drove our MY around town all day yesterday blissfully unaware of the server issue.
My wife drove our MY around town all day yesterday blissfully unaware of the server issue.
PauliePucks
3rd Party Accessory Junkie
I’m in the same boat in NJ. Force closed the app and still not updating. No impact to vehicle operation at all, just no ability to access controls to the car from the app. Also showing last seen a day ago
my phone has never failed to unlock my car. I do keep it unlocked at home so I only need the phone about 1/2 the time to get in. I usually put it on the charging pad so it will be in my hand as I open the door. But if I'm just going to say the post office, I usually put it in my shirt pocket and go. Occasionally in the house I'll have trouble connecting to say start pre-heating but that seems to be a sleep issue.
Our MY is being delivered via Carrier Direct on Monday. My understanding is that walk-away locking is enabled in this case so if you're not present the cards are left in the glove-box and the car locks after the interval. This could be a problem if your phone couldn't be remotely "paired" to your car for whatever reason. I was told that in that circumstance you call mobile service who can unlock your car.
Naturally this isn't an issue for most people.
I probably made some assumptions. What I was told was:
1) The delivery service driver leaves the keys in the glove box.
2) The driver notifies Tesla that a car (VIN) has been unloaded/delivered.
and I can see that 3) there's an Accept Delivery button in the app.
I assume the car isn't left unlocked after delivery and that accepting delivery unlocks the car -- both are easy enough if the management network is running and the car is on-line. Remote (i.e. without using a key) pairing not required.
I finally got mine to connect by just getting in the car and backing it out of the garage. Works fine now.
I am kind of amused by people posting, "same here, same there, same here, same there, ..."
The App is so damn bloody reliable, that people forgot that opening through the App remotely is only an additional convenience feature, not the primary method to unlock your car. You can open by the App communicating through Bluetooth without any internet connection at all, and also if that fails you have a damn keycard or keyfob that will open the car the old fashioned way. Just think about this: There are many places you had driven and parked where there was no internet connection. How did your car open then?
If you don't have your keycard or keyfob on you, then you are stu**d. It is your problem. As they say, "It is impossible to make anything foolproof because fools are so ingenious"
The App is so damn bloody reliable, that people forgot that opening through the App remotely is only an additional convenience feature, not the primary method to unlock your car. You can open by the App communicating through Bluetooth without any internet connection at all, and also if that fails you have a damn keycard or keyfob that will open the car the old fashioned way. Just think about this: There are many places you had driven and parked where there was no internet connection. How did your car open then?
If you don't have your keycard or keyfob on you, then you are stu**d. It is your problem. As they say, "It is impossible to make anything foolproof because fools are so ingenious"
rxlawdude
Active Member
Don't forget the third non-cell service option if your phone device has NFC: hold it on the driver's side B-pillar where you'd hold the keycard.
