App notifications that charging stopped

[cinergi2018]

I usually charge my MY at night using a Wall Connector Gen3. For the past week or so, with every charge cycle, I’ve started receiving a notification from the Tesla iOS app approximately 1.5 hours after plugging in that charging stopped and that if this is unexpected, I should check for alerts under Service > Notifications. However, when I check the car, it’s charging normally and there are no alerts present. This only happens once per charging cycle.

The car is on software 2023.2.12 and there haven’t been any updates since this started happening, or other changes that I’m aware of. Any ideas?

Thanks!

 

[Sophias_dad]

What is the model number of the charger, specifically does it end in -F or -G?

 

[cinergi2018]

It ends in -G.

 

[Sophias_dad]

It ends in -G.

If it keeps happening, contact service for a replacement HPWC. The -F was known to have bad relays and would stop after they heated up a bit, but -G has been pretty good. In any case, HPWCs are usually covered under warranty for four years.

 

[clrtherp]

my model y is having the same issue. While it was in for service they received BMS_a063_SW_ChargePort_Fault and replaced the charge port but it happened again last night.

 

[cinergi2018]

No faults on mine in Service > Messages. In my case it turned out to be a third-party iOS app on my phone called Wall Monitor that polls the wall connector over the WLAN for various charging statistics. I remembered that I installed this app just before the problem started. Whatever polling this app was doing was apparently causing the wall connector to occasionally stop charging for a few seconds. I cannot prove that it was the app, but as soon as I removed it from my phone, the issue stopped and has not returned.

 

[rentoncht]

I have the exact same issue after upgrading my WC to the newest firmware version which is 23.8.2, the charge stopped every one and a half hours. I post this issue on a Chinese Tesla club app, and the other guy who has the same issue told me to downgrade the firmware to a stable version to get it fixed.

 

[rentoncht]

the charger installation team send me another version of firmware 23.8.3 and hope that can solve my problem. but after I upgrade to 23.8.3 and start charging, this issue happen again after 1 hour. 23.8.3 does not solve this bug, and I will try to roll back to an old version, will let u know if that is a solution or not. here is what happen when I charge my car with firmware 23.8.3.

 

[stonebat]

I ran into the same issue with TWC 23.8.2 firmware

 

[rentoncht]

problem solved after rolling back to firmware version 22.41.2, no stopped charging, no annoying notification but you can't link to your Powerwall with firmware 22.41.2. The firmware file has been attached, it may be a China version, use it at your own risk, or you can get it from Tesla customer service.

 

[slimflurp]

No faults on mine in Service > Messages. In my case it turned out to be a third-party iOS app on my phone called Wall Monitor that polls the wall connector over the WLAN for various charging statistics. I remembered that I installed this app just before the problem started. Whatever polling this app was doing was apparently causing the wall connector to occasionally stop charging for a few seconds. I cannot prove that it was the app, but as soon as I removed it from my phone, the issue stopped and has not returned.

Hey, I have pretty much the exact same situation as you. Did removing wall monitor permanently fix it? Have you had any issues since then? It's the only third-party app I installed, so it's crazy to hear that it might be the source of the issue.

 

[Jimbo6]

I was having the same problem with both of our cars(3 and Y). I had an online chat with Tesla and they pushed firmware 22.33.0. Now I don’t get the message anymore.

 

[Chimpy McChimp]

I've been having the same issue. Charging hasn't stopped so it's not a big issue.

Is it worth contacting Tesla support to get the new firmware? The wall charger is right at the limit of WiFi connection so it's hit or miss if it's online.

 

[the pvkid]

problem solved after rolling back to firmware version 22.41.2, no stopped charging, no annoying notification but you can't link to your Powerwall with firmware 22.41.2. The firmware file has been attached, it may be a China version, use it at your own risk, or you can get it from Tesla customer service.

View attachment 932526View attachment 932527

I have had the same problem, I just had the charger installed 2 weeks ago and I upgraded to 23.8.2 the day they installed it. I have rolled it back to 22.33.0 and I will repot back tomorrow with the results.

 

[the pvkid]

I have had the same problem, I just had the charger installed 2 weeks ago and I upgraded to 23.8.2 the day they installed it. I have rolled it back to 22.41.2 and I will repot back tomorrow with the results.

I should say I rolled back to 22.41.2

 

[Chimpy McChimp]

I still have this issue. I think it does stop charging briefly (noticed in the app) but seems to resume by itself. I did contact Tesla and they told me to get screenshots which I haven't done yet.

 

[the pvkid]

I still have this issue. I think it does stop charging briefly (noticed in the app) but seems to resume by itself. I did contact Tesla and they told me to get screenshots which I haven't done yet.

What firmware are you using in the charger? You can see my screenshot above, does yours look like that? Mine seems to stop 3-4 times a night.

 

[the pvkid]

I have had the same problem, I just had the charger installed 2 weeks ago and I upgraded to 23.8.2 the day they installed it. I have rolled it back to 22.33.0 and I will repot back tomorrow with the results.

No errors this morning after downgrading to 22.41.2.
The problem is definitely related to the 23.8.2 firmware

 

[Chimpy McChimp]

Basic question. Where can I find the wall charger firmware info?

 

[zoomer0056]

a third-party iOS app on my phone called Wall Monitor that polls the wall connector over the WLAN for various charging statistics.

Hmm ... maybe this type of thing with third party apps is why Tesla finally added this capability in their app. I have not added the wall connector to my app as I don't need those stats.