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Dave, I'm not sure what response from Elon you were expecting. Either he says the same thing as after the first fire, that there is nothing wrong with the car and it's still safer than an ICE, which is what he did say, or he says there is a problem and they are going to have to fix it. I can see how either statement could cause the stock to drop, which it has.
Dave, I'm not sure what response from Elon you were expecting. Either he says the same thing as after the first fire, that there is nothing wrong with the car and it's still safer than an ICE, which is what he did say, or he says there is a problem and they are going to have to fix it. I can see how either statement could cause the stock to drop, which it has.
On Nov 9th, Tesla sent an email "From a Model S Owner in Tennessee". At the end of the email, Tesla writes "An additional blog from Elon will follow shortly."
It's almost 10 days later and Elon's blog post has yet to follow.
I have been expecting at least Elon's blog post and more media interviews regarding the second debris fire. That would be a good starting place.
Interestingly, the blog post also said in a footnote "An additional blog from Elon will follow shortly." This footnote has been removed from the post, not sure when that happened.
Elon, hire me and I'll help you reinforce your messaging and public communications. Or hire DaveT and he'll help you reinforce your company. Or hire both of us and get a discount!
Thanks DaveT for your thoughts about the drop on Monday. I forgot about Elon's blog post that was supposed to come out. I think once it comes out, it might stop TSLA bleeding for a bit before going further down if Elon's blog post is anything like his recent interviews. Other than that, we may have to look forward to the low $100's soon enough.
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You're right. I remember seeing a footnote referencing to a blog post that would be posted soon. Looks like no more consideration regarding the blog post. Here's looking to more bad days for TSLA.
I prefer a measured response to a knee jerk reaction. This post was obviously well thought out, and goes beyond what probably most of us expected.
Musk did make statements previous to the blog post.
A key takeaway here is that Tesla needs to move public relations up several notches in importance. It's simply inexcusable to take 10 days to get the written company response to a public issue like the second debris fire. It would have taken a concerted SWAT team no more than 24 hours to develop a strong response that address public concerns. If they want to amplify the response, they can always do so.
Last night Tesla released Elon’s promised blog post on the second debris fire:
The Mission of Tesla | Blog | Tesla Motors
I’m glad Tesla finally published the post and overall I thought it was well-written by Elon. He framed the post with the context of Tesla’s overall mission "to accelerate the advent of sustainable transport by bringing compelling mass market electric cars to market as soon as possible.” He explains, "In order to get to that end goal, big leaps in technology are required, which naturally invites a high level of scrutiny. That is fair, as new technology should be held to a higher standard than what has come before. However, there should also be some reasonable limit to how high such a standard should be, and we believe that this has been vastly exceeded in recent media coverage.”
Fear and Paranoia
Yesterday I wrote (prior to Elon's blog post being published) that I felt that Tesla’s response to the second debris fire was hesitant and weak. The second debris fire happened on Nov 6th and I was waiting for Elon’s blog post since Nov 9th when Tesla said it would “follow shortly.” During that time a lot of fear has surrounded TSLA stock. Yesterday’s (Nov 18) drop of 10% to $121.58 felt almost like paranoia.
Fear and paranoia when left uncontrolled can cause havoc. Often it takes a strong alpha leader to poke fear in the neck (ie., like Caesar Milan does to dogs) and let fear know that it can’t do whatever it wants. Basically, a leader needs to stand fear in the face and say “stop it, fear.” Until that happens fear can breed more fear and the result is havoc.
I’m glad Elon is stepping up with the blog post and also with the several tweets he tweeted today. Elon is being that strong leader and rebuking the fear and havoc surrounding TSLA. He’s basically saying it’s got to stop. Whether or not he’s successful, we’ll have to see. But I like that Elon is trying.
Repairing the damage
When a stock drops too much like TSLA has been doing of late, it’s not good for the company. Many believers in the company have been washed out by their stop losses and are hesitant to get back into the company’s stock. I was hoping that Tesla would stand up and be more proactive last week and I think that might have prevented the stock from breaking the $132-133 resistance level. When that “floor” broke, it started to feel like the stock could drop a lot further and panic set in for a lot of people.
As long as Tesla is proactive, strong, and clear regarding the debris fires I am confident that the company can and will repair the damage done in recent weeks. There still is a lot of uncertainty surrounding TSLA. We will all be waiting for the NHSTA investigation results. Also, we’re all a bit nervous about when the next debris fire will come.
Some ideas
I’m usually not interested in sharing how I think Tesla management should approach their challenges since I think Tesla management is doing a great job and knows a lot more than I do. However, I do have some ideas that I’ll share not so much as suggestions to Tesla but more as ideas of what I think Tesla could do regarding these debris fires.
1. Perception
The switch to mass market electric cars isn’t going to happen unless Tesla and other EV manufacturers win over the hearts and minds of the consumer (albeit one by one). The debris fires have been used against Tesla to create a perception of uncertainty, danger and fear around Tesla’s cars. IMO Tesla should take this as a direct threat to their very existence and treat it as one of their top priorities. In other words, there’s a huge battle of perception focusing around the debris fires and Tesla should march to battle and debunk the FUD and go head on in the war over perception with concerted campaigns. I think it’s helpful to compare Tesla’s Model S with other ICE cars and their fire incidents. I’d love to see Tesla dig deeper into the stats and compile them in more blog posts, videos, charts, etc. When Tesla brings ICE cars into the conversation it just highlights the inherent dangers of a ICE car with its gas tank that holds a great deal more energy than a battery pack and as liquid can act like a potential bomb, while Tesla’s batteries are separated by individual battery cell cases and the modular pack design. The point being is that I'd like to see concerted ongoing campaigns to address the perception issues surrounding the debris fires and be proactive as to mitigate the effects of future debris fires.
2. Testing
I think it would be interesting if Tesla made 100 test cars* and ran over freakishly shaped debris objects on their test tracks. The procedure would be they would remotely drive each car over a debris object and then take a picture of the underside of the car. If the car doesn’t catch on fire, then they would run over the object (or another object) again, take a picture of the underside and repeat until the car catches on fire or can no longer be driven. When/if the car catches on fire, they could dissect it to see exactly where the puncture in the battery pack took place. Then, they could repeat this experiment with 99 more cars. If they did this kind of testing, they could probably run over debris objects thousands of times and with the underside pictures could possibly formulate the exact areas on the underside of the battery pack that are the most prone to being hit and eventually punctured. They could use this data to reinforce the battery pack if needed. Or the data might possibly show that the cars aren’t catching on fire or they are being punctured at completely random points and at such low frequency/probability that it doesn’t warrant any changes. Either way, the data can point them to the right direction. A few years ago Tesla might not have had the resources to build 100 cars to only destroy them, but now Tesla is more than able to do so (100 cars at $50k cost would be $5m and could be spaced out over a few quarters). Another possible benefit of this rigorous test would be they could share the data to consumers if they wanted to. They could also take the test to another level and buy cars from other manufacturers and run over the same debris objects, take a picture of the underside and continue to do so until something happens (of course using a remote driving device). This would prove to be quite an interesting (yet expensive) test. But since the debris fires are becoming crucial in the war over perception, I think it would be worth considering.
* Note: 100 cars is just a random number and I think the test could be helpful with even just 20 or 50 cars.
(Below are some tweets Elon tweeted this morning.)
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