I first want to say I love my Model 3 Performance with a PASSION. Not a day goes by that I don't doubt this is the best car for this price/performance/fun/commute etc.
Now the fun part:
I brought my Model 3 Performance into the Baltimore service center for 4 things
1) Rear Driver door rattle (Inside of locking mechanism), they said it was an "emergency cable/link" and a "customer pay item". They can replace the door locking mechanism if I pay but they do not guarantee the sound will go away.
2) Front Passenger door clicking on hinge when opening (Replaced hinge "strap" under "goodwill" policy)
3) Bluetooth is echoing for the person that I am calling. Anyone I call cannot hear me, there is an echo and it's incredibly hard to not have your ears bleed trying to listen to me talk in the car. I have tried multiple phones in multiple areas. (Charged me $87.50 and said nothing was wrong, works normally)
4) HW3 Installation (installed and no issues)
All the *sugar* that's broken now:
#1 I immediately on pickup noticed that my rear driver side interior door was scuffed and dented. It’s also missing the rubber bottom inside the door well also. It’s clear the door was removed and thrown aside as i was notified the interior trim would need to be replaced as the tech's noted that was the source of the rattle. It didn’t seem like the issue was even known by the techs and they were “guessing” at the noise I was hearing and don’t know what I was talking about even though I showed a tech on arrival and texted about it. I also remembered that I replaced all the puddle lights in my doors with bright one's from Abstract Ocean. I then opened all my doors and noticed that the rear driver's side door's puddle light isn't the upgraded one it's dim and the factory Teala one. Clearly this is not my door panel and they swapped it with another one.
#2 I am LIVID about damage to my front left quarter panel. I cleaned my car prior to bringing into service. These were not there before service and I advised the service center to investigate what caused this. This is completely unacceptable to have damage like this during routine service. How does this happen during routine service?
#3 Driver door sill plate dented on the bottom.
Tesla's response:
- We talked to the tech's and they said they pulled the panel off and were ordering another panel because mine was "beat up". Not because they thought it was the source of the rattle. I have texts from the service center showing they said the interior door trim piece to fix the rattle. They deny all responsibility and saw that all the *sugar* that is broken is "not possible it was us". They offered to goodwill replace the door sill/scuff plate and to pay for 1/2 the labor + parts on the interior trim piece ($500 total -- I pay $250.00). I asked for the regional manager's contact information and they wouldn't give it to me. The only contact information on Tesla's website is for buying cars.
I am flabbergasted, my hands went numb during the phone call (never happened before), I felt sick to my stomach. I don't know what to do. I have money I am not poor I can afford $250.00 but this is the stupidest ****ing *sugar* that I have dealt with at Tesla.
WHAT WOULD YOU DO? PRODUCTIVE RESPONSES ONLY
thanks for making it this far! I am sorry
Now the fun part:
I brought my Model 3 Performance into the Baltimore service center for 4 things
1) Rear Driver door rattle (Inside of locking mechanism), they said it was an "emergency cable/link" and a "customer pay item". They can replace the door locking mechanism if I pay but they do not guarantee the sound will go away.
2) Front Passenger door clicking on hinge when opening (Replaced hinge "strap" under "goodwill" policy)
3) Bluetooth is echoing for the person that I am calling. Anyone I call cannot hear me, there is an echo and it's incredibly hard to not have your ears bleed trying to listen to me talk in the car. I have tried multiple phones in multiple areas. (Charged me $87.50 and said nothing was wrong, works normally)
4) HW3 Installation (installed and no issues)
All the *sugar* that's broken now:
#1 I immediately on pickup noticed that my rear driver side interior door was scuffed and dented. It’s also missing the rubber bottom inside the door well also. It’s clear the door was removed and thrown aside as i was notified the interior trim would need to be replaced as the tech's noted that was the source of the rattle. It didn’t seem like the issue was even known by the techs and they were “guessing” at the noise I was hearing and don’t know what I was talking about even though I showed a tech on arrival and texted about it. I also remembered that I replaced all the puddle lights in my doors with bright one's from Abstract Ocean. I then opened all my doors and noticed that the rear driver's side door's puddle light isn't the upgraded one it's dim and the factory Teala one. Clearly this is not my door panel and they swapped it with another one.
#2 I am LIVID about damage to my front left quarter panel. I cleaned my car prior to bringing into service. These were not there before service and I advised the service center to investigate what caused this. This is completely unacceptable to have damage like this during routine service. How does this happen during routine service?
#3 Driver door sill plate dented on the bottom.
Tesla's response:
- We talked to the tech's and they said they pulled the panel off and were ordering another panel because mine was "beat up". Not because they thought it was the source of the rattle. I have texts from the service center showing they said the interior door trim piece to fix the rattle. They deny all responsibility and saw that all the *sugar* that is broken is "not possible it was us". They offered to goodwill replace the door sill/scuff plate and to pay for 1/2 the labor + parts on the interior trim piece ($500 total -- I pay $250.00). I asked for the regional manager's contact information and they wouldn't give it to me. The only contact information on Tesla's website is for buying cars.
I am flabbergasted, my hands went numb during the phone call (never happened before), I felt sick to my stomach. I don't know what to do. I have money I am not poor I can afford $250.00 but this is the stupidest ****ing *sugar* that I have dealt with at Tesla.
WHAT WOULD YOU DO? PRODUCTIVE RESPONSES ONLY
thanks for making it this far! I am sorry