I took delivery of a new stealth gray model S in mid November. There was some door alignment issues so I took it into the service center to be addressed. The doors were not within Tesla specifications so they agreed to adjust the door for me. At the end of the day I get a voicemail from the service tech saying the car is totally drivable, but there was a minor incident. Turns out there is a big chip missing on my driver door as well as a small dent on the rocker in between the driver and passenger door.
The service center offered to paint it, but since Tesla has no in-house painting it would go through a third-party. I knew there was no way they will be able to match the factory paint so I told him the only option was for them to consider a buyback. The service manager requested that and it took over 30 days for them to get back to me with an answer. They offered me $1000 service credit and touch up paint.
I feel I can’t accept this. It’s a brand new vehicle that they damaged. It’s one thing if I had caused the damage.
My question is, has anybody had any similar situation happen to them? What was the outcome? Or should I just lawyer up? I did opt out of the arbitration agreement within the 30 days.
The service center offered to paint it, but since Tesla has no in-house painting it would go through a third-party. I knew there was no way they will be able to match the factory paint so I told him the only option was for them to consider a buyback. The service manager requested that and it took over 30 days for them to get back to me with an answer. They offered me $1000 service credit and touch up paint.
I feel I can’t accept this. It’s a brand new vehicle that they damaged. It’s one thing if I had caused the damage.
My question is, has anybody had any similar situation happen to them? What was the outcome? Or should I just lawyer up? I did opt out of the arbitration agreement within the 30 days.