Battery Fixed by Electrified Garage

[gaswalla]

that was a a $7k loss... hopefully EG can make it better somehow... you need a 'new' battery and they really owe you about $6-7K in credit

 

[wk057]

Look, there's no way anyone could have predicted this, alright? No one ever sounded the alarm on these "fixes".

/s

 

[MP3Mike]

Let’s see if the electrify garage honors their one year warranty.

Hopefully, the question is more about how will they handle the warranty claim?

• Will they just "hack" it to clear the error and get you on the road again? (Guaranteed to fail again, but after the warranty period.)
• Will they "fix" it again by replacing module(s)? (Guaranteed to fail again, but after the warranty period.)
• Will they just refund what they charged you? (Or maybe just 33% of it since it failed about 66% of the way through the warranty time period.)
• Will they actually replace your pack with a good one?

I've heard that they stopped offering these "fixes", probably because they don't last. So, my guess is that they will refund you ~$2,300. (But that could depend on what their warranty actually says.)

 

[Msolomi]

Look, there's no way anyone could have predicted this, alright? No one ever sounded the alarm on these "fixes".

/s

Yep. You were right. What should I do

 

[buckets0fun]

Yep. You were right. What should I do

Have you reached out to EG? Or was it only brought to the forum?

 

[Msolomi]

Have you reached out to EG? Or was it only brought to the forum?

Just Haooened tiday. They are closed today. .

 

[Crutonius]

Yep. You were right. What should I do

I don't get it. It's under warranty still right?

 

[Msolomi]

Yes. One year warranty. Hope it’s nit some other cells they did not fix as it looks like it’s the same cell they fixed

 

[DerbyDave]

Let them fix it under warranty, then you can decide whether to keep your car or sell it. Even if you keep it, wait until the battery fails outside of the warranty and then be prepared for the expense from Tesla.

 

[Crutonius]

If their only remedy is something that we now know doesn't work then I think you're entitled to a refund.

 

[DerbyDave]

This is what the company does, and it was known when the owner had the work done. I guess it depends on the warranty or the company's kindness. Buyer always beware.

 

[Msolomi]

This is what the company does, and it was known when the owner had the work done. I guess it depends on the warranty or the company's kindness. Buyer always beware.

I specifically asked, as I had heard competing information about this fix, and they assured me they had plenty of cars out there with no issues ..

 

[DerbyDave]

I specifically asked, as I had heard competing information about this fix, and they assured me they had plenty of cars out there with no issues ..

So they should uphold their warranty and fix the issue.

 

[buckets0fun]

Just Haooened tiday. They are closed today. .

Email them? Attempt to reach out to them at all, or did you just go to a forum?

Probably wise to allow the shop that provided you a warranty a chance to fix your issue or even diagnose it prior to assuming the worst.

 

[buckets0fun]

Yes. One year warranty. Hope it’s nit some other cells they did not fix as it looks like it’s the same cell they fixed

Stop hoping and working yourself up.

 

[henderrj]

Stop hoping and working yourself up.

I think this is what he's doing, as well as trying to reach out to them however he can.

And, his car is dead! Fortunately neither of ours are. Maybe cut him some slack?

 

[buckets0fun]

I think this is what he's doing, as well as trying to reach out to them however he can.

And, his car is dead! Fortunately neither of ours are. Maybe cut him some slack?

It was stated that OP hadnt reached out to them.

Don’t assume to know how my vehicle is behaving.

 

[henderrj]

It was stated that OP hadnt reached out to them.

Don’t assume to know how my vehicle is behaving.

Actually he specifically said "Just Haooened tiday. They are closed today.". Which I took to mean he had tried the phone them. And that he was trying to contact them.

Sorry to make such an unwarranted assumption!

 

[Msolomi]

It was stated that OP hadnt reached out to them.

Don’t assume to know how my vehicle is behaving.

I have reached out to them multiple times, but I have not gotten any response. I don’t blame him at this point since it is the weekend let’s see what they say tomorrow.

 

[Msolomi]

Wanted to provide an update. Chris, from the Electrified Garage, was on the case prior to 8am Monday. They know what the issue is and will promptly fix the issue. Very grateful for him and his team addressing this issue first thing Monday morning.