They have replaced other packs. They may give you a loaner pack while they fix yours, or they may just swap it for a remanufactured pack. If the latter, I would make sure it charges to at least the same number of rated miles as your current pack.
Please can someone help me with an address to a responsible person at Tesla head office?
I own Sweden's No 1 Tesla, the very first one that came to Sweden yesterday 5 years ago (Oct 4, 2013). VIN 17939.
About half a year ago my HV battery went black. The car was picked up, I got a loaner, Everything was handled in Tesla's typical efficient way.
After some time I was told that they would put in another HV battery package, equal or better than my original. Now, I am almost fanatic about the treatment of my car and battery, never overcharging, never letting it run flat, always in garage etc. I have probably the lowest lifetime average in the world, considering Sweden's hard winters - 151 Wh/km or 242 Wh/mile. I really take care of the car and drive carefully. So I was quite concerned by getting a used battery with no provenance - it could have been however mishandled by previous users.
The new (used) battery is installed,and the Tesla guys keep telling me that it is even better than my old one. They really don't care that I can prove that my practical range with the new battery has shrunk with almost 100 km on a full charge (that's 60 miles!) and also been able to prove that the capacity of this 85 battery lies a little bit less than - hold on - 55 kWh!!!!!! I have proved it by using normal maths and statistics.
The Tesla guys aren't willing to do anything and I need to complain to someone higher up, but have no addresses. Or I go public with this - it would be very damaging for Tesla, and I don't really want that.
But, OTOH, I am damned, if I am going to be happy getting a wreck of a battery like the one I am having in my P85 Sigrature.
Can anyone help me finding an email address to someone that can decide? Mine is
[email protected] and my name is Robert von Bahr, Tesla's No 1 customer in Sweden and owner of 4 Teslas.