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Beware - Fleet supercharger stall 2B bites

Discussion in 'The UK and Ireland' started by VanillaAir_UK, Dec 5, 2019.

  1. VanillaAir_UK

    VanillaAir_UK Moderator UK and Ireland

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    Location:
    Surrey, UK
    Charged car Fleet supercharger stall 2B using CCS. Replaced CCS and Model S/X charge handle fell out and hit rear bumper initially causing a line - I think I've managed to buff it out, but its too dirty to tell for sure.

    The offending charge handle looks like it should have some clip holding it within the mouth of the supercharger stall. I'm not familiar with that side of things so cannot be sure. As it didn't want to fix back up without falling out again, I just left it looped through to the back of the charger.

    I had similar a couple of weeks back but thankfully I caught it just in time. I think it may have been the same stall.

    Not sure how to contact Tesla to report this.

    20191205_121958640_iOS.jpg 20191205_122103408_iOS.jpg
     
  2. Glan gluaisne

    Glan gluaisne Supporting Member

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    Contact Tesla?

    Isn't that some mythical process that's deliberately kept as opaque as possible?
     
  3. NorfolkMustard

    NorfolkMustard Active Member

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    Location:
    M3P w/FSD
    There’s a phone number on the side of each stall
     
  4. VanillaAir_UK

    VanillaAir_UK Moderator UK and Ireland

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    now you tell me!
     
  5. Mr Miserable

    Mr Miserable Supporting Member

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    Your car is too clean.
     
    • Like x 2
    • Funny x 2
  6. ItsNotAboutTheMoney

    ItsNotAboutTheMoney Well-Known Member

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    Supercharging

    Please contact Customer Support. Roadside Assistance | Tesla Support

    Roadside Assistance | Tesla Support

    United Kingdom
    Local: 0162 845 0660

    Thank you for letting people know.

    Either don't bother to report it and they'll figure out that that stall must be broken because it isn't being used, or given that you could say it happened _while_ Supercharging, you _could_ contact Roadside Assistance.
     
  7. VanillaAir_UK

    VanillaAir_UK Moderator UK and Ireland

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    Thats a very infamous number - I tried a couple of times, but gave up after a few minutes. Was never sure if I was on hold, or on a message infinite repeat loop.
     
  8. CMc1

    CMc1 supercharge.info editor

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    North, UK
    VirtualServiceUK[@]tesla.com

    I reported a burnt out pin at Woodall SuC on CCS, and they kept me up to date with SMS
    Send them photos too
     
    • Like x 1
  9. kuruma

    kuruma Member

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    Aug 29, 2019
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    Northeast
    did you catch it on the dash cam?
     

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