Both Keycard and Phone failed to unlock car

[88dleung]

Weirdest thing happened to me tonight.

Walked to car tried to unlock door with phone as usual, didn't work. Not a big deal, been using Android pixel and has happened 3 times the past week of owning the car.

I tried to disconnect and reconnect Bluetooth to retry and failed. Tried to open Tesla app to unlock doors. It would register to unlock on app but my car did not. Then the app shows the car locked again.

No big deal, at this time I pulled my Keycard which I use when this happens but for the first time, it didn't open the door. At this time I was panicking a bit. Tried holding it on the pillar for 5-10seconds. Tried swiping it up and down the pillar slowly... No dice.

Read some reddit forums which didn't help beyond what I tried. Then finally I kept trying with my Keycard after 20mins and the car beeped and opened...

Was wondering if this ever happened to anyone? Any advice? Thank you!

 

[Casmium]

Had the car since October and have never had anything like that happen, I'm using a pixel 3 phone, previously had a razer phone and other then the one time my phone's battery died I have never had to use the key card, just hit 20,000 km today

 

[1Step2NoGas]

It's possible that the car was starting up/booting/restarting/rebooting and you were attempting to use the keycard during this time. This is purely a guess on my part. On my end, sometimes when I walk up to car and pull door handle, it doesn't work. If I walk away a few steps and come back, it works then. I haven't found any pattern that's repeatable. The condition is uncommon (~ once every couple of months...)

 

[sheamurai]

What was the SoC? The one time I was a bit panicky about the car unlocking/turning on, it had been parked for a week. I think it was in sleep mode (S0C was 20%) so I concluded it took a bit of time to wake up.

 

[richyrich]

Hasn't happened to me (iPhone). I think the suggestion that the car was maybe sleeping/restarting/updating in some way is most likely. Did your app show as connected with phone key (bluetooth)?

 

[Applemann01]

The last time this happened to me it took me 5 minutes to realize I was trying to get into an identical Model 3 that was parked two spots behind mine.