brand new X - won't charge - shows "Charging Equipment Communication Error"

[slsm28]

@slsm28 did your issue resolve? I’m having the same problem; however, I only get the error on my ChargePoint at home. I tried 2 other commercial ChargePoint chargers and had no issues charging.

Not yet. Have a service appointment on Oct 23rd. I've tried 4 Chargepoints outside of my home one - 2 work, 2 don't work

 

[GSWDUBS]

Did you happen to find a resolution for this. I just took delivery of a new Model S and I am getting the same exact message with my ChargePoint Flex Charger

Did you find resolution for this issue too?

 

[slsm28]

@slsm28 did your issue resolve? I’m having the same problem; however, I only get the error on my ChargePoint at home. I tried 2 other commercial ChargePoint chargers and had no issues charging.

Do you have a Model X?

I also tried with our 110V charger and it also failed, which works w/ our Model 3.

 

[awd_rails]

Hmm, I don't usually charge at ChargePoint chargers, but this thread is making think I should just try with my MXP I recently got delivered. If it's an issue with the ECU, then better to get it replaced while it's covered under warranty.

 

[mulwishuai]

I think chargepoint is going to release NACS cable for existing home flex.

If service center doesn't fix the issue for you, maybe try using the new cable from chargepoint

 

[MP3Mike]

I think chargepoint is going to release NACS cable for existing home flex.

They already have, you can order the replacement cable for $199. But it likely wouldn't make any difference.

 

[mulwishuai]

They already have, you can order the replacement cable for $199. But it likely wouldn't make any difference.

Is chargepoint NACS cable and J1772 cable using the same communication protocol?

 

[MP3Mike]

Is chargepoint NACS cable and J1772 cable using the same communication protocol?

Yes, it is still using the J1772 protocol, which is what is specified by the NACS, J3400, standard for AC charging.

 

[mulwishuai]

I am also affected by this issue, car manufactoried in late Sept
Home flex is not working, but chargerpoint commericial chargers works >80% times.

Looks like home flex is consitently failing (based on the post). Is this issue caused by the batch of tesla charger ECU compatibitlity with chargepoint home flex software?
It's interesting that commerical chargerpoint stalls should have the same software and hardware, but some are working fine while some are not.

 

[cloudy682]

Oct 2023 build Model X Plaid here -- tonight, also had the same communication error when using our new Rivian mobile EVSE. The EVSE works perfectly fine with our Rivian and 2018 Model X, however once I plug in the new X it's no go -- the app says no power, the car says communication error.

Plugged the 2023 X back into the Tesla mobile EVSE and it works again. So I think it's an issue with the new X and some non-Tesla EVSEs.