So I took delivery of a white model 3 about 1 month ago. At delivery I noticed the bumper was way off alignment. I was considering refusing delivery but the salesperson brought out a mechanic and they assured me it was going to be an easy on / off type of thing. I had them write on the due bill, " bumper needs alignment".
I took the car into the service center for a turn signal issue, a steering wheel noise, and the bumper alightment. A week later when I was called in to the pick up the car, I noticed nothing was done for the bumper alignment. I pointed it out and they sent me back home, and told me it would be a few days.
It's been another week now, car has been sitting at the body shop in the sun missing the front bumper. I called Tesla and after being told 3 times I would get a call back, someone finally spoke with me and told me my fenders had to be repainted, and my hood had to be blended in order to align the bumper.
The manager is going to call me tomorrow because I've told them I refuse having the car repainted because that's not what was originally promised to me. I didn't pay 60k to have a body shop repaint my cars entire front end. The salesperson and mechanic did not mention there would be repainting involved. At this point I want another car.
Wanted to get some options from you guys to see if anyone has had this issue before?
I took the car into the service center for a turn signal issue, a steering wheel noise, and the bumper alightment. A week later when I was called in to the pick up the car, I noticed nothing was done for the bumper alignment. I pointed it out and they sent me back home, and told me it would be a few days.
It's been another week now, car has been sitting at the body shop in the sun missing the front bumper. I called Tesla and after being told 3 times I would get a call back, someone finally spoke with me and told me my fenders had to be repainted, and my hood had to be blended in order to align the bumper.
The manager is going to call me tomorrow because I've told them I refuse having the car repainted because that's not what was originally promised to me. I didn't pay 60k to have a body shop repaint my cars entire front end. The salesperson and mechanic did not mention there would be repainting involved. At this point I want another car.
Wanted to get some options from you guys to see if anyone has had this issue before?