California, The Land That Time Forgot

[Kilotango74]

Everyone who orders at beginning of quarter in Calif pretty much faces the same wait. There’s an process for orders that gets followed and probably another group that moves inventory. Unlikely any manufacturer is going to halt orders and do checks as to what cars are sitting produced somewhere in some lot and pull things out of the system. We’re not talking only thousands of cars made but more like 10s of thousands during that last month of the quarter going to California.

If you would forgive me I have to take that with grain or two of salt. I ordered in the beginning of this quarter, Oct 5th to be exact and I have seen plenty of people order well after I did that have received VINs and in many cases taken delivery of their vehicles. This is ridiculous. I knew when I ordered that I would probably have a wait on my hands, but to then see people take delivery (in my same state by the way) before I do and on top of that to hear dealers have inventory when I have not even received a VIN is horrible. How long can Tesla expect customers to put up with this? Especially when their employees can tell you nothing that is either true or makes any bit of sense. Don’t get me wrong, I not canceling or anything like that. I have actually used this extra time to increase my down payment, but a lot of people are in harder spots than I am. People have already sold cars expecting a new one, had to reapply for loans multiple times etc. I can’t wait to get my car and am super excited. But I am absolutely not looking forward to my mad max delivery experience, and I am defiantly not impressed so far with Tesla’s customer service. They had better get that bit on track because before long they will not be the only game in town and will not be able to treat their customers and prospective customers as though they are and therefore able to get away with shoddy service. I want Tesla to succeed but their success is going to be their downfall if they are not careful.

 

[webby87]

If you would forgive me I have to take that with grain or two of salt. I ordered in the beginning of this quarter, Oct 5th to be exact and I have seen plenty of people order well after I did that have received VINs and in many cases taken delivery of their vehicles. This is ridiculous. I knew when I ordered that I would probably have a wait on my hands, but to then see people take delivery (in my same state by the way) before I do and on top of that to hear dealers have inventory when I have not even received a VIN is horrible. How long can Tesla expect customers to put up with this? Especially when their employees can tell you nothing that is either true or makes any bit of sense. Don’t get me wrong, I not canceling or anything like that. I have actually used this extra time to increase my down payment, but a lot of people are in harder spots than I am. People have already sold cars expecting a new one, had to reapply for loans multiple times etc. I can’t wait to get my car and am super excited. But I am absolutely not looking forward to my mad max delivery experience, and I am defiantly not impressed so far with Tesla’s customer service. They had better get that bit on track because before long they will not be the only game in town and will not be able to treat their customers and prospective customers as though they are and therefore able to get away with shoddy service. I want Tesla to succeed but their success is going to be their downfall if they are not careful.

Well said bro

 

[jmcmill]

Well said bro

Agree.

 

[iamnid]

What does your estimated delivery date say?

I ordered 10/25 and my estimated delivery was last week. Still don't have a VIN

 

[VINNULLL]

Ordered 11/30 and instead of consulting perhaps a therapist, I just have been refreshing the source 929x a day. Its just.......sad.

 

[davidw76]

.

Lmao of course I do hahahaha , will report back tomorrow!

Make sure you go to the Tesla Sales Center at the factory (not the delivery center on Fremont Blvd).

 

[Techlead13]

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Make sure you go to the Tesla Sales Center at the factory (not the delivery center on Fremont Blvd).

Oh wow thanks for the advice! Will do!

 

[iamnid]

Unbelievable the apologists here unwilling to admit how terribly this had been handled. There's no transparency, the company is keeping everyone in the dark and, unless you come to a site like this, you don't know that Tesla keeps all California orders to the end of the quarter, you just get the vague "5-7 weeks" on the website, or in my case, lies from the SA who said I'd have it in "2 weeks." So yeah, the process sucks. If there was any real competition, I'd probably go there. This whole process is incredibly poorly handled. Couple that with stories of shoddily built cars that arrive with lots of little issues that need to be fixed after delivery, and I am starting to regret my purchase 2 months ago.

 

[Evergreeen]

Picking up my 10/28 order lr awd at Fremont tomorrow! If the car is wonky i dont care cause I'm leasing. Experience has been good so far overall.

 

[GoLiveIt]

Picked up my 10/26 order for a LR AWD FSD Red/Black 19” this afternoon from Buena Park and IT. IS. ABSOLUTELY. BEAUTIFUL! I asked the delivery specialist how it was going and he said very busy. It actually wasn’t too crazy when we were there. Fairly organized and timely though they did fill out some of the documents with an entirely incorrect name. I caught it and they changed them quickly. I went over the car tonight in the garage and I’m actually amazed how great everything looks. No paint issues. No panel gaps. It’s beautiful. The red is as pretty as I had imagined and hoped it would be.

I asked about his delivery expectations thru the end of the year and Buena Park is expecting to deliver 1200 cars by the end of the year. THEY ARE COMING. HANG IN THERE!

 

[AZjohnInCA]

For those of you that have come on this form to vent, I support you 100%. We should try to let the frustrated buyer feel safe to do it here.

because it felt better for this first time Tesla buyer to find somewhere that had people like me stuck in this sick vicious cycle looking nonstop for a freakin magic disappearing VIN number on a source code in hope it magically appears again as a sign the car is almost here

im sorry, writing it up this way confirms this is a piss poor way to run a manufacturing company IMHO.

But what doesn’t help when someone needs to vent and a reply from a experienced owner saying “everyone knows how it works in TeslaLand”. Ummm, actually we first time buyers have no clue about it.

I come from a industrial manufacturing background and the way Tesla does their manufacturing/deliveries is not close to anything I have seen. These are text book examples what could be the short term death of a company. I personally tried my whole career to avoid anything close to these nightmare stories.

Just to make clear, I’m talking dissatisfaction from order taking all the way to pick up.

I thought the way to order was awesome and the way it should be in 2019.
Great guys/gals at the Sunnyvale Super Center.
Loved everything that’s could be done online
Service center and mobile service seems responsive as well as roadside assistance.
And most important, my SR+ is really the best car I ever had (and I had few).

So this was waaaaay to long. To sum up:
Let people fume and get their frustrations out here.
They will learn its frustrating watching how this is playing out.
Try to support them in a kind way if you can, I’ll try to do the same

 

[biotsf]

Unbelievable the apologists here unwilling to admit how terribly this had been handled. There's no transparency, the company is keeping everyone in the dark and, unless you come to a site like this, you don't know that Tesla keeps all California orders to the end of the quarter, you just get the vague "5-7 weeks" on the website, or in my case, lies from the SA who said I'd have it in "2 weeks." So yeah, the process sucks. If there was any real competition, I'd probably go there. This whole process is incredibly poorly handled. Couple that with stories of shoddily built cars that arrive with lots of little issues that need to be fixed after delivery, and I am starting to regret my purchase 2 months ago.

Well said! That is exactly how I feel. Tesla has room for improvement in terms of customer service. If they did the same thing for last 3 years and have faced the same criticism, why didn’t they try to improve the experience, instead letting it happen again this time? It did say a lot about the company. If Tesla’s marketing model is word of mouth, I am not sure if I would recommend this car to others due to this experience. I am sure I’d love the car once I get it, but the whole buying experience did leave a bad taste in my mouth.

 

[Callawayc7]

[QUOTE If they did the same thing for last 3 years and have faced the same criticism, why didn’t they try to improve the experience, instead letting it happen again this time? It did say a lot about the company.[/QUOTE]


That’s a great point. These Tesla apologists keep saying it’s always been like this and you knew what you’re getting into when you clicked order. Well, if it’s always been crappy like this then why doesn’t Tesla fix it!?!??
The cars might be great and all but this experience doesn’t garner much brand loyalty long term. My next car after this may or may not be a Tesla. I don’t feel much loyalty to Tesla. If Ford, Chevy, Toyota, ...builds a competitive electric car in a few years then I have no problems buying one of them instead of a Tesla.

 

[jmcmill]

A small sign of hope for me is that I noticed my delivery center (Burbank) and insurance information are now reflected in the source code.

 

[ballison404]

A small sign of hope for me is that I noticed my delivery center (Burbank) and insurance information are now reflected in the source code.

ordered on the 17th as well for Burbank. was burbank not reflected in the source code earlier? I didnt check for that

 

[jmcmill]

ordered on the 17th as well for Burbank. was burbank not reflected in the source code earlier? I didnt check for that

At least for me, no. I have a copy of my source code on the 12/17 and confirmed it was not there.

 

[Ye3hawp0ny]

A small sign of hope for me is that I noticed my delivery center (Burbank) and insurance information are now reflected in the source code.

Im from glendora too but ordered from the Buena Park location 11/4. Nothing yet on my end besides the email and text

 

[ballison404]

Covina here hah

 

[Autovoid]

A small sign of hope for me is that I noticed my delivery center (Burbank) and insurance information are now reflected in the source code.

Well, I never looked for that before, and mine states Burbank, too. I have six days left in the year that I can pick up my car. Ordered 10/28.

 

[BoneHLP]

My account finally loaded -- it came up with my VIN in the source! Also asking to pay off my remaining balance for the first time. (Although my leasing payment information is now wrong...but I'm working on that.) Looks like things are moving!

Haha, and this morning I wake up to the VIN no longer in the source...what a rollercoaster! But Payment Info has been moved to the Completed Tasks tab...