California, The Land That Time Forgot

[Vanteer]

Ordered 11/14. Delivery was set for 12/27. That was today. And I have to say, it was a great experience with the staff at the Carlsbad location. Appointment was for 10:30am, we arrived at 10:20. The care was detailed and waiting for us on the delivery floor. I went out on the floor and began my inspection while my wife waited for our delivery person to call her name. 10:30am he was there and ready to go.

He wanted us to sign the paperwork and give him the check, but was totally fine when I told him that I had to do my inspection of the car first. I am very pleased to say that I could not find a single item for them to fix/repair. The paint was flawless, the glass roof was evenly spaced, the white interior had zero defects that I could find, doors and panels all evenly aligned.

The delivery manager Kristina checked in with us during the inspection, and was extremely friendly and let me know I had all the time I needed, as her number 1 priority was that I leave a happy customer. We drove out at 11:20am. Car had about 10 miles on it, with a 85% charge.

Once home, I detailed and waxed the car. Still could not find any flaws.

Hope the rest of you all have a similar experience.

 

[Mr. Big]

I took delivery of my P3D this afternoon in Burbank and it didn't go as smoothly as it should have. There were lots of people picking up their cars and it was obvious to me the person delivering my car got recruited from the back shop, but I expected that so I did not have high expectations. But what bugged me was when I got finished with my inspection I pointed out there were a couple of bad alignment issues in front of the car, specifically in the two areas where the front bumper meets the fender area around the headlights. I was told the gaps were within spec and the Model 3s are custom-built cars so gaps like this are normal. After going back and forth for awhile on this a service tech finally came out and took a look and decided to take the car back into the shop to see what they could do about it. About an hour later they brought the car back out to me with the panels properly aligned. I guess I shouldn't bitch about it because the problem was corrected but it was unsettleing that I had to go though this to get it fixed.

 

[skierrob]

Even after delivery I will still remember the poor ordering service. And it will be a factor along with post sales customer service - no matter how good the car is - in deciding whether or not to order another Tesla in the future when other manufacturers have better electric vehicles in the future.

Tesla and the fan boys can say the car makes up for it, but there is only so much Comcast level customer service you can “provide” before your customers will flock to the nearest competitor once that competition exists.

Focusing your efforts on Short term stock gains is short sighted and reduces your chance of keeping life long customers which you will need long term to succeed as a company in any competitive environment.

 

[AZjohnInCA]

I always enjoy watching people progress from the order process through delivery. The order and wait part of the process drives people crazy. We hear about how horrible the company is. We’re accused of being fanboys if we say anything positive while Tesla is proving itself completely incompetent during every aspect of the sales process.

And then people take delivery of the car...

Can you imagine how great of a company Tesla can be if they just could keep customers up to date between order and delivery?

They have the product to keep ahead of everyone else but sadly can’t keep the pace with a transparent method to keep customers up to date. Of course they likely want to keep customers in the dark after they order so they could pump out a lot of cars they will sell to walk ups and keep customers that ordered waiting in the blind while they do it.

As I said before (and many others also have said) the car is great. There will always be a sour taste with how the company operates.

Greed is good, right?

 

[TheNeck]

I took delivery of my P3D this afternoon in Burbank and it didn't go as smoothly as it should have. There were lots of people picking up their cars and it was obvious to me the person delivering my car got recruited from the back shop, but I expected that so I did not have high expectations. But what bugged me was when I got finished with my inspection I pointed out there were a couple of bad alignment issues in front of the car, specifically in the two areas where the front bumper meets the fender area around the headlights. I was told the gaps were within spec and the Model 3s are custom-built cars so gaps like this are normal. After going back and forth for awhile on this a service tech finally came out and took a look and decided to take the car back into the shop to see what they could do about it. About an hour later they brought the car back out to me with the panels properly aligned. I guess I shouldn't bitch about it because the problem was corrected but it was unsettleing that I had to go though this to get it fixed.

That definitely is misaligned and not exceptable. You shouldn’t have to keep convincing them they need to fix something like that. Also thanks for the pic, I pick up my M3 on 31st. Gives me a good reference when going over mine.

 

[OCR1]

Can you imagine how great of a company Tesla can be if they just could keep customers up to date between order and delivery?

They have the product to keep ahead of everyone else but sadly can’t keep the pace with a transparent method to keep customers up to date. Of course they likely want to keep customers in the dark after they order so they could pump out a lot of cars they will sell to walk ups and keep customers that ordered waiting in the blind while they do it.

As I said before (and many others also have said) the car is great. There will always be a sour taste with how the company operates.

Greed is good, right?

Yes, I get it. They can’t keep up right now. The phasing out of the tax credits has created some chaotic purchasing patterns for buyers this year. If it weren’t for the tax credit expiring in a few days I think many of the buyers would just relax and plan to pick up the car next year. I expect things to return to normal after January 1. Sales should be quite slow during January and February, so anyone who is looking to buy a car during those months should receive much better service than the craziness of this month. Tesla may pull a few levers during end of quarter to get sales revved up again, but otherwise I don’t think we are going to see the kind of chaos that we saw in 2019.

 

[AZjohnInCA]

Yes, I get it. They can’t keep up right now. The phasing out of the tax credits has created some chaotic purchasing patterns for buyers this year. If it weren’t for the tax credit expiring in a few days I think many of the buyers would just relax and plan to pick up the car next year. I expect things to return to normal after January 1. Sales should be quite slow during January and February, so anyone who is looking to buy a car during those months should receive much better service than the craziness of this month. Tesla may pull a few levers during end of quarter to get sales revved up again, but otherwise I don’t think we are going to see the kind of chaos that we saw in 2019.

It would be nice if you are right OCR1.

Having this thread specifically about CA, my concerns I wrote about were more focus to CA. I mean, it has been written here many places that builds at start of Q is for foreign deliveries. Mid Q is for all domestic East Coast then on to mid West. CA builds happen the last few remaining weeks of the Q.

The last builds of the Q is what I was referencing about jumping the queue in front CA months old orders while in radio silence.

 

[eurcynia]

My husband and I are driving through the Grapevine portion of I5 north of LA right now (the major pass that was closed for over 36 hours or so) to take delivery tomorrow. Passing Tesla hauls!

 

[skierrob]

I think the bigger issue is focusing on regions to get every last sale possible. We all know if you don’t get a car before December 31 you won’t get it until March because Tesla will focus on Europe and other markets.
Until Tesla begins delivering cars every month / week / day of the year to all markets, you will continue to see this erratic pattern and rushed effort at customer service.
Tesla’s only choices are to open more factories (which they are doing) to service other regions, or to deliver less cars to each region to spread the supply around more consistently.
But only delivering cars to the United States for a three week period each quarter is simply a recipe for botched rushed jobs at the expense of maybe selling a few more cars elsewhere for immediate profit concerns vs long term growth potential.

 

[SMAlset]

Tesla has started working on a Sales to Delivery reorg according to this December article in Business Insider. People down the road should see an improvement in communications if it works out. They are also switching up their internal system. Mentioned it before but post probably not seen by that many. Thinking that Tesla is oblivious or unconcerned about improving in these areas is just not true. Getting another profitable quarter behind them and increasing car deliveries I think needed to take the majority of their attention right now. They do have a lot of irons in the fire across the company.

Inside Tesla's overhaul plan for its sales and delivery teams to solve one of its toughest customer challenges

Tesla is updating its internal OS, will focus on securing customer accounts next, says Musk - Electrek

 

[laketica]

So... does anyone who ordered in Oct/Nov... NOT have a delivery scheduled OR a VIN? cuz I don't have either.......... and... uh....... hm... 5 days to go. It seems like most people chatting here at least have a delivery scheduled, even if they don't have a VIN... I'm just baffled.

 

[VINNULLL]

So... does anyone who ordered in Oct/Nov... NOT have a delivery scheduled OR a VIN? cuz I don't have either.......... and... uh....... hm... 5 days to go. It seems like most people chatting here at least have a delivery scheduled, even if they don't have a VIN... I'm just baffled.

I do not have a VIN or delivery date/build date nothing. I emailed and called today to find any information because I wanted to add the VIN to my insurance before the payment was due. Silence. My estimate for delivery ends tomorrow and I highly highly doubt I will get before EOY.

 

[giantshark18]

I do not have a VIN or delivery date/build date nothing. I emailed and called today to find any information because I wanted to add the VIN to my insurance before the payment was due. Silence. My estimate for delivery ends tomorrow and I highly highly doubt I will get before EOY.

I ordered in mid October, have a VIN, MVPA, and had a delivery date of yesterday. They missed it and now the SA says it's still in production and has no ETA. So I'm feeling baffled as well

 

[Krytron]

I have no vin, no txt, nothing. Just painfully watching 12/22 order got vin and delivery date of 12/28. Actually I gave up Tesla and reserved Ford mach e.
Even though I get my M3 by EOY, this M3 will be my last Tesla ever.

 

[iamdelf]

Ordered 11/14. Delivery was set for 12/27. That was today. And I have to say, it was a great experience with the staff at the Carlsbad location. Appointment was for 10:30am, we arrived at 10:20. The care was detailed and waiting for us on the delivery floor. I went out on the floor and began my inspection while my wife waited for our delivery person to call her name. 10:30am he was there and ready to go.

He wanted us to sign the paperwork and give him the check, but was totally fine when I told him that I had to do my inspection of the car first. I am very pleased to say that I could not find a single item for them to fix/repair. The paint was flawless, the glass roof was evenly spaced, the white interior had zero defects that I could find, doors and panels all evenly aligned.

The delivery manager Kristina checked in with us during the inspection, and was extremely friendly and let me know I had all the time I needed, as her number 1 priority was that I leave a happy customer. We drove out at 11:20am. Car had about 10 miles on it, with a 85% charge.

Once home, I detailed and waxed the car. Still could not find any flaws.

Hope the rest of you all have a similar experience.

I had a similar experience today as well. Ordered 11/20. Delivered 12/27 at Carlsbad. My appointment was for 6pm and I arrived a few minutes early maybe 5:55pm. Checked in and waited maybe 5 minutes to start the process. Signed the DMV paperwork. Signing everything took about 5 minutes as they were well organized. Went in to inspect the car. Found only two minor problems, a shallow scratch on the frunk and fender which they buffed out and a chip on the right rear turn signal. The turn signal looked like a rock or something knicked the edge of it and cracked it in the black part of the light where it was hard to see. Everything else looked great and I didn't find any more serious flaws. They were able to replace the light and buff out the scratch in about 10 minutes. In total it took about 30 minutes including the waiting time before things got started.

Came in expecting hell and it wasn't too bad. Definitely busy, but at least the guy who helped me had everything down and knew what he needed to get done and got it done in an efficient manner. They were having trouble selling accessories when I was there, but I still managed to pick up my floor mats during the 10 minutes they were working on it.

 

[penguino0]

Ordered 12/4 and had no contact, no email about unavailability date, no VIN, no delivery or build date. I'm confused when I see orders placed after the cutoff that are delivered before orders that were placed in Oct/Nov

 

[Krytron]

Ordered 12/4 and had no contact, no email about unavailability date, no VIN, no delivery or build date. I'm confused when I see orders placed after the cutoff that are delivered before orders that were placed in Oct/Nov

Welcome to Tesla delivery world. You will understand soon - greed and chaos.

 

[nonvinp3d]

ordered 11/6 msm/black p3d+

took delivery today via home delivery. the guy drove it to me directly from Fremont. seamless process. few minor cosmetic issues but overall the car is good.

 

[ebmcs03]

My story: Got an over priced obsolete car that’s no longer being made.

 

[farkam135]

So... does anyone who ordered in Oct/Nov... NOT have a delivery scheduled OR a VIN? cuz I don't have either.......... and... uh....... hm... 5 days to go. It seems like most people chatting here at least have a delivery scheduled, even if they don't have a VIN... I'm just baffled.

Nothing, actually talked to a delivery specialist and they said taking delivery by eoy was a "maybe". Going to just go into my showroom tomorrow and ask if i can take one of the inventory vehicles.