For those of you that have come on this form to vent, I support you 100%. We should try to let the frustrated buyer feel safe to do it here.
because it felt better for this first time Tesla buyer to find somewhere that had people like me stuck in this sick vicious cycle looking nonstop for a freakin magic disappearing VIN number on a source code in hope it magically appears again as a sign the car is almost here
im sorry, writing it up this way confirms this is a piss poor way to run a manufacturing company IMHO.
But what doesn’t help when someone needs to vent and a reply from a experienced owner saying “everyone knows how it works in TeslaLand”. Ummm, actually we first time buyers have no clue about it.
I come from a industrial manufacturing background and the way Tesla does their manufacturing/deliveries is not close to anything I have seen. These are text book examples what could be the short term death of a company. I personally tried my whole career to avoid anything close to these nightmare stories.
Just to make clear, I’m talking dissatisfaction from order taking all the way to pick up.
I thought the way to order was awesome and the way it should be in 2019.
Great guys/gals at the Sunnyvale Super Center.
Loved everything that’s could be done online
Service center and mobile service seems responsive as well as roadside assistance.
And most important, my SR+ is really the best car I ever had (and I had few).
So this was waaaaay to long. To sum up:
Let people fume and get their frustrations out here.
They will learn its frustrating watching how this is playing out.
Try to support them in a kind way if you can, I’ll try to do the same