Can’t charge, appointment time 2 weeks away! What to do?

[AtlTesly]

Car was plugged in for one week without being used, charge limit set to 80%. Drove today and saw the message “Charge port error detected - Unable to charge.” Also saw previous alerts about charging equipment errors.

Been using a mobile charger connected to a 120 outlet for 5 months which has been working fine given the little driving we do.

I unplugged and re-plugged the mobile charger. I also did a soft reset of the vehicle by pressing the two steering wheel buttons. Still getting the same error.

Earliest service appointment is two weeks away and currently state of charge is 53%. Mobile service was not offered in the app. Battery will be dead before the service appointment date arrives.

What to do? What to do??

 

[smogne41]

Do you have a nearby Supercharger you can try? Even it it can't AC charge it may be able to DC charge. But I have no idea if it will.

 

[yblaser]

Have you scheduled the appointment? If so message them in the app to explain the drivability issue (I.e. battery will be dead) and see if they can pull the appointment in. If you're SC is close I would also just consider showing up there and talk to them in person. They must be accustomed to cars showing up on flat beds with no appointment.

 

[ucmndd]

Just take the car to the service center and talk to someone. They’ll almost certainly let you drop it off and will fit it in as soon as they can.

 

[AtlTesly]

Do you have a nearby Supercharger you can try? Even it it can't AC charge it may be able to DC charge. But I have no idea if it will.

Thanks. Will try a supercharger tomorrow.

 

[AtlTesly]

Have you scheduled the appointment? If so message them in the app to explain the drivability issue (I.e. battery will be dead) and see if they can pull the appointment in. If you're SC is close I would also just consider showing up there and talk to them in person. They must be accustomed to cars showing up on flat beds with no appointment.

Thanks. Will message then in the app

 

[AtlTesly]

Just take the car to the service center and talk to someone. They’ll almost certainly let you drop it off and will fit it in as soon as they can.

Thanks, will try to take it in.

 

[yellowr6]

I had the same issue. Just go straight to a Service center and they will take u in. should give u a loaner Too.

turn out to Be a faulty rear charge door.

 

[jcanoe]

Turn off Sentry mode immediately, leave it off as this will cause the battery lose 6% or 7% over 24 hours.

 

[MattM24]

I would call the Service Centre.

 

[AtlTesly]

Turn off Sentry mode immediately, leave it off as this will cause the battery lose 6% or 7% over 24 hours.

Thanks. Already keep it off at home.

 

[AtlTesly]

Thanks. Will message then in the app

Messaged them in the app. No response.

 

[MattM24]

Messaged them in the app. No response.

Call them

 

[mjwojtukiewicz]

Call them

They don't answer the phone. Mr Free Speech doesn't believe in human contact

 

[jcanoe]

Have you determined if you can charge using a Supercharger?

 

[MattM24]

They don't answer the phone. Mr Free Speech doesn't believe in human contact

That’s brutal. My local Service Centre always answers.

 

[AtlTesly]

I would call the Service Centre.

Have you determined if you can charge using a Supercharger?

 

[AtlTesly]

Contacted the Ops Team via text and they advised to come in today. They stated they have alerted the service center and understand the circumstances require immediate action. I got there at 5:30 and they said they can’t diagnose now, asked to leave it with them and gave me a loaner - a beat up old Model X but I’m grateful nonetheless.

Will know in a day or two what’s next. Thanks for all the help.

 

[AtlTesly]

Have you determined if you can charge using a Supercharger?

Service center offered to take the car today so skipped the supercharger and ran to them.

 

[jsight]

Btw, one other trick is to contact roadside. I've heard they can get an urgent ticket in to get you scheduled more quickly.