Can't Open Sentry Mode Videos

[RHTrio]

Greetings Tesla Community,

I recently got the firmware update 2019.12.11 that has Sentry Mode that I was very happy about that as I have hardware 2.0 and was told I wouldn’t be receiving the Sentry Mode update! I also purchased a 32gig SanDisk 3.0 thumb drive from Amazon to use for Sentry Mode. I have a file named TeslaCam with a capital T and a capital C. and it’s formatted Fat32

When plugging it into Macbook Air, Mac or our desktop PC, I notice two folders, one is called "recent clips" and the other one is called "saved clips" See clips .mp4 for the 3 files (front, left repeater & right repeater) When plugging it to my MacBook Air and/or Mac Pro, I get "QuickTime Player can't open ...." and when I plug it into the PC I’m getting the same error message!

I tried reading forums here & chatting with Tesla Support but so far nothing has worked!

Is it possible that are the video files are corrupt?

 

[P85_DA]

You can’t view videos on AP2 even though sentry mode works only Tesla can see vids

Few threads scattered in forums about this

 

[RHTrio]

So I should stop trying to use the USB drive and contact Tesla if there are any incidents were i have to review video footage?

 

[PatrickCH4313]

I believe, having AP2, you will have to wait until you get the FSD chip (= AP3).

 

[P85_DA]

So I should stop trying to use the USB drive and contact Tesla if there are any incidents were i have to review video footage?

I believe u still need the usb ..I haven’t tried sentry mode without it as i also use usb for music as well as the teslacam ..