Hi all,
I took delivery of my Model 3 in December and had been using the app with no issues up until two days ago. Suddenly, the car disappeared from my app as well as on the Tesla My Account section of their website. I am not able to log into the app anymore and it says “Sign in failed. There are no products linked to your Tesla account.”
I spoke to a support specialist through chat and after several troubleshooting steps we were unable to figure it out. She said she escalated to some account specialist team.
Has anyone had this happen recently? I find it very odd and a little concerning that the app was working fine for 5 months and just now stopped working.
Thank you.
I took delivery of my Model 3 in December and had been using the app with no issues up until two days ago. Suddenly, the car disappeared from my app as well as on the Tesla My Account section of their website. I am not able to log into the app anymore and it says “Sign in failed. There are no products linked to your Tesla account.”
I spoke to a support specialist through chat and after several troubleshooting steps we were unable to figure it out. She said she escalated to some account specialist team.
Has anyone had this happen recently? I find it very odd and a little concerning that the app was working fine for 5 months and just now stopped working.
Thank you.
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