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"Car Needs Service" Message Shown and Great Service Experience

Discussion in 'Model S' started by Francis Lau, Feb 22, 2013.

  1. Francis Lau

    Francis Lau P-1456

    Joined:
    May 27, 2012
    Messages:
    514
    Location:
    Bellevue, WA
    On Tuesday 2/19 around 5 pm, I got into my MS and saw the following message.

    ServiceNeeded-(1).jpg

    I called the local Tesla Service center and they looked at the logs and said it is not urgent and that they will look into it and get back to me the next day. That night, the car did not allow me to open the charge port to charge. I had 131 mile so I was not worried.

    The next day Wednesday, I called them again telling them that it will not let me charge. They said that they will send someone out for service. However, their ranger was busy so they sent a truck to pick it up.They replaced the charge port and returned the car around 5:30 pm that evening. It sounds like the car was quite smart in that it recognized a charge port fault and it did not allow charging.

    The pick up and return was actually very nice to not have to drive it to the service center and use a rental car for the day. I just worked from home that day.

    TowTruck-(1).jpg

    Now I am considering paying for ranger service when they offer it. Hmmmm, more money to spend :)
     
  2. Plug Me In

    Plug Me In Member

    Joined:
    Nov 29, 2012
    Messages:
    580
    Location:
    Central Virginia
    Sad to see a Model S on a truck heading away from someone's house. Good to hear your problem was fixed quickly and smoothly. I'm planning on getting ranger service plan as I'm about 3 hours away from the nearest service center.
     
  3. Francis Lau

    Francis Lau P-1456

    Joined:
    May 27, 2012
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    Location:
    Bellevue, WA
    Just to clarify, the car can be driven but the Ranger cannot come onsite so Tesla decided to pick it up. I think we feel sad because traditionally, we only tow cars when they are broken down. The interesting thing is that it is a mind shift that we are getting high end service to get the car picked up for repair and returned later. It is so psychological.
     
  4. sp4rk

    sp4rk Banned

    Joined:
    Apr 25, 2012
    Messages:
    1,219
    Location:
    Schaumburg, IL
    Got me thinking this has ... while the range service might be good, do we really want the public seeing a slew of S's on tow trucks? Might make it look like the car is not all it's quacked up to be?

    Granted ranger service is supposed to stay at your facility.

    Then again, I suppose a lot of them are delivered this way so one could reply to someone asking "why do I see Model S's" on tow trucks?"

    "Oh, that's how they're delivered. That's all you saw!"
     
  5. Todd Burch

    Todd Burch Electron Pilot

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    Nov 3, 2009
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    4,731
    Location:
    Smithfield, VA
    I think that if they were to put a car cover on the car, it would help. I've thought about this myself in the past.
     
  6. FlasherZ

    FlasherZ Sig Model S + Sig Model X + Model 3 Resv

    Joined:
    Jun 21, 2012
    Messages:
    7,019
    You want to be very careful with this -- a car cover that can rub the paint in the wind buffeting can damage your paint pretty seriously.
     
  7. justduckyangie

    Joined:
    Jan 21, 2013
    Messages:
    15
    Location:
    Sycamore,IL
    I was thinking the same, I equate it with high end service. I never thought about the flip side. They always took my husbands car in for routine things on a flatbed (not a Tesla)... I thought how awesome you don't have to do anything. I guess maybe it depends on the car and what it looks like.
     

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