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Charge Port door didn't open

I was at a charger this morning and my charge port door would not open from the car's screen nor my Tesla app. is this a common problem? I finally got it to open by pushing on the door and having it open. After charging, it closed ok. Thank you very much!
Mine is worse. I have to manually push it open. And manually close it. Then it stays open slightly and won’t close no matter what I try.
 

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