Yip, me too, just downloaded 4.6.0 on iPhone 8 and still no charge stats. All prerequisites done, 2022.4.5, data sharing on etc
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Charge Stats Not Showing In App
- Thread starter taimurasad
- Start date
Ok got sorted, needed to ring support and they checked everything was correct , which it was and then they referred it to their internal team and it then appeared about 3 hours later.
oh wow. maybe I need to do same as well. I will open a service request in app and see what they say. Will keep everyone posted.
ylexus
MYLR white/black/EAP/cash ordered 15/10
Owner of 2018 M3 MCU2 and 2017 MX MCU1 here. M3 shows charge stats, MX does not. Still not sure why. Both cars are in my name and I’m using the same phone/account. MX gets the MCU2 upgrade in 2 weeks so I’ll see if that changes anything. I’ll mention it at the SC when I’m there and see what they say.
I have all of the necessary software updates on the vehicle (2021 MS) and and App and the “charge stat” feature has never appeared on the App. I contacted Tesla Support and the issue was supposedly referred to a special group for resolution. Now going into third week and no feedback!
Update: Tesla tech team sorted it for me with in 24hrs. I now have 'Charging Stats'!
just an update. Tesla support did something remotely after I opened the request and then Charge Stats started showing for me in the app.
I used Service section of the app and under Software category, I explained how I am not getting this feature despite following everything Tesla has mentioned on its support page for Charge Stats. They did something remotely and after a few hours, the feature started showing up for me in the app.
I have 2017 Model X with MCU2 upgrade and upgraded AP3.0 computer. iOS app version is 4.7.1 and Car firmware is 2022.4.5.18
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moodel_tree
Member
Just submitted a Service request for this myself as I've done everything I can on my side to try and solve this. No idea why its not working. I'm the primary vehicle holder, signed out and deleted the app and set it all up again, done all the data sharing stuff months ago, followed all the FAQ things... nothing worked.
Best I could do in the Service section was Infotainment > Software Update, so lets see what they say!
Best I could do in the Service section was Infotainment > Software Update, so lets see what they say!
moodel_tree
Member
Just had a text message from Tesla Service, they've remotely enabled it on my account and sure enough it now appears and I can set it up. Thanks for the suggestion of a service request, dealt with it way faster than any other means!
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