Charged for upgrade that I didn’t purchase

[LoneRhino]

Hey all,
I was charged for the 8,000 self driving package and I didn’t order it and I don’t want it. Has anyone been able to easily resolve this. It’s proving difficult to get contact back from Tesla. I did speak with someone once at the 800 number and he was very knowledgeable and seemed like a great guy. I sent him some info and he was going to send it up the chain. I’m hoping this will get resolved without issues but wondered about others experience.

 

[diplomat33]

Hey all,
I was charged for the 8,000 self driving package and I didn’t order it and I don’t want it. Has anyone been able to easily resolve this. It’s proving difficult to get contact back from Tesla. I did speak with someone once at the 800 number and he was very knowledgeable and seemed like a great guy. I sent him some info and he was going to send it up the chain. I’m hoping this will get resolved without issues but wondered about others experience.

Hopefully, it gets resolved quickly in your favor.

But how did the purchase happen? The only way to order FSD is either by going into your Tesla app and selecting upgrades and confirming the purchase or doing the same on your Tesla.com account. So how did it get ordered by mistake?

 

[TresLA]

The only way to order FSD is either by going into your Tesla app and selecting upgrades and confirming the purchase or doing the same on your Tesla.com account.

Or through the Tesla app on your phone too, I believe. Do you have kids? (...that can make in app/car purchases unbeknownst to parents)

 

[diplomat33]

Or through the Tesla app on your phone too, I believe. Do you have kids? (...that can make in app/car purchases unbeknownst to parents)

I think you quoted me by mistake. I was replying to the OP.

 

[LoneRhino]

I think you quoted me by mistake

I think you quoted me by mistake. I was replying to the OP.

I have no idea how it happened.

 

[LoneRhino]

Sorry I’m new to the forum. I have no idea how it happened. But in my research online. It has happened to others.

 

[jjrandorin]

Hey all,
I was charged for the 8,000 self driving package and I didn’t order it and I don’t want it. Has anyone been able to easily resolve this. It’s proving difficult to get contact back from Tesla. I did speak with someone once at the 800 number and he was very knowledgeable and seemed like a great guy. I sent him some info and he was going to send it up the chain. I’m hoping this will get resolved without issues but wondered about others experience.

"you were charged for it and dont want it"....

Did you buy the car new, or used? How long have you had the car? Who else has access to your tesla? Do you not have credit card receipts to show when this was purchased and how?

None of this is any of our business, but there is a LOT of information missing here, that goes along with "I was charged and dont want it"... especially since you joined today to basically make this post.

 

[MIT_S60]

Hey all,
I was charged for the 8,000 self driving package and I didn’t order it and I don’t want it. Has anyone been able to easily resolve this. It’s proving difficult to get contact back from Tesla. I did speak with someone once at the 800 number and he was very knowledgeable and seemed like a great guy. I sent him some info and he was going to send it up the chain. I’m hoping this will get resolved without issues but wondered about others experience.

In the Tesla app it says "You have up to 48 hours after purchasing to request a full refund. A refund can only be requested once per upgrade."

 

[glide]

I did speak with someone once at the 800 number and he was very knowledgeable and seemed like a great guy. I sent him some info and he was going to send it up the chain.

You sure you called Tesla?

Kick it up the chain? Good luck...

 

[gaswalla]

just like 'butt dialing', folks have 'butt updated' their Teslas unintentionally. Due to the multiple outcries, Tesla added the 48 hour refund policy, but it doesn't seem to be enough of a grace window unless you monitor your credit card continuously

 

[lachambers]

It happened to me also. Go to into the tesla app look under upgrades and then you will see the place where you can cancel the upgrade in 48hrs.
Mine went back to my cc the next day.

 

[whitex]

just like 'butt dialing', folks have 'butt updated' their Teslas unintentionally. Due to the multiple outcries, Tesla added the 48 hour refund policy, but it doesn't seem to be enough of a grace window unless you monitor your credit card continuously

Why didn't they just add a requirement to re-enter the password or some other butt-proof, child-proof method of authenticating an $8,000 purchase request? It would seem like a straightforward solution, unless there is some benefit of temporary purchases (maybe shifting revenue between quarters, purchased in previous quarter, refunded next quarter), or some percentage of butt-upgrades doesn't ask for refunds?