Gizmotoy - based on your experience it's cool of you to not totally flame the guy. Sounds like they worked hard to screw up and Bill is definitely not a "customer is always right" kid of guy.
FWIW I've started using them because of bad experiences with my Jag's 20" at other shops and they have changed tires probably a dozen times for me on various vehicles with zero issues. I trust them. I take my cars there when new as well and the improvement vs "factory alignment" has been great.
You recall any shops in Cinci that you would recommend for mounting?
My main disappointment was them both promising to make it right and then, once they found out the extent and expense of the damage (something like $400, I don't recall the exact amount), going back on their word. I respect the guy's talents, but that's not a great position to put customers in. I never returned.
I wasn't in town for much longer after that, maybe only one or two sets of tires, but I started using TD Performance (the speed shop division of Tire Discounters) in Forest Park off 275 near Cincinnati Mills (or whatever it's called now, it's been 100 things) for all our vehicles after that. I figured after having such an abysmal experience with a local shop, I'd give a place with better financial backing a try. I stopped in to check the place out and they had some vintage muscle being restored and a fleet of three Porsche 911 race cars they were prepping, so it felt like they could be trusted. The waiting area is essentially a glass cube in the middle of the shop, so you can watch them while they work on the car.
There's some pictures of the inside on Google Maps. I've been out of the area for a few years now, and I know that general area has been on the decline, but I'd recommend at least feeling them out:
Google Maps
Edit: I forgot that one of the wheels was actually damaged subsequently. A
dealership here in CA accidentally dropped it on its face while doing a rotation. They tracked down a place that had them in stock, had it overnighted, replaced it, and let me keep the damaged wheel. A DEALERSHIP did that for a non-OEM wheel. I thought it was a funny contrast.