Hi all,
Collected my M3P yesterday - love the car! An ex demo with 1k on the clock.
I do feel a bit frustrated, as I feel like there was a lack of communication between the Tesla logistics and the store. The collection point didn't even know if my car was there. When they realised they did have the car, I was asked to wait whilst they prepared it.
I had a good look around and noticed several minor blemishes such as stone chips and very fine but large surface area scratches around a couple of the door handles. There is a moderate 3-inch long scrape on the front bumper - probably missed as there was such a rush to prepare the car for me in under 40 minutes.
Tyres have 6mm on, besides 1 which has 6.5mm as it was replaced when a wheel was refurbished. Not sure if this falls within the norm, as is an ex demo - but sold as new?
I reported these issues to the lady (supervisor I believe) who signed the car over to me and she advised me to message Tesla Service which I have done and am awaiting a reply. I had a long return commute and leaving without the car wasn't an option - 3 hours of train journeys and the London Underground is enough for one day! I was also pretty excited to be collecting the car and the supervisor was very empathetic, which has given me a bit of confidence.
Although, I have just sold a 9 year old Mini which had less swirl marks than this Tesla.
I was wondering if anybody has similar experiences and what can I expect going forward? I'm fairly confident I can have the majority of the scratches fixed through Tesla, but I do not trust them to further detail the car given the state of the swirl marks on the paintwork.
Cheers
Collected my M3P yesterday - love the car! An ex demo with 1k on the clock.
I do feel a bit frustrated, as I feel like there was a lack of communication between the Tesla logistics and the store. The collection point didn't even know if my car was there. When they realised they did have the car, I was asked to wait whilst they prepared it.
I had a good look around and noticed several minor blemishes such as stone chips and very fine but large surface area scratches around a couple of the door handles. There is a moderate 3-inch long scrape on the front bumper - probably missed as there was such a rush to prepare the car for me in under 40 minutes.
Tyres have 6mm on, besides 1 which has 6.5mm as it was replaced when a wheel was refurbished. Not sure if this falls within the norm, as is an ex demo - but sold as new?
I reported these issues to the lady (supervisor I believe) who signed the car over to me and she advised me to message Tesla Service which I have done and am awaiting a reply. I had a long return commute and leaving without the car wasn't an option - 3 hours of train journeys and the London Underground is enough for one day! I was also pretty excited to be collecting the car and the supervisor was very empathetic, which has given me a bit of confidence.
Although, I have just sold a 9 year old Mini which had less swirl marks than this Tesla.
I was wondering if anybody has similar experiences and what can I expect going forward? I'm fairly confident I can have the majority of the scratches fixed through Tesla, but I do not trust them to further detail the car given the state of the swirl marks on the paintwork.
Cheers
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