I'm just relaying what I was told. I didn't ask about what kind of rental I would get. I just asked generally about service and wait times.My experience with service was very different. I've gotten in the next day when I needed it in a hurry and it's been one week when I wasn't in a hurry. I've always received a Tesla loaner, and it's been a higher priced car than what I dropped off most of the time.