CPO Experience Advice

[TBot101]

I bought a CPO Model 3 AWD and flying out to Denver to pick it up tomorrow.

Decided to take a closer look at the pictures using a better magnification tool and noticed that there is a Quarter size paint chip on the right fender.
I didn't notice this initially since the light reflections were covering it up? Is this something that they are going to fix since it wasn't very visible initially.
I talked to my SA and he said that "he hopes it is just a light reflection" No one from the Denver SC is getting back to me or the SA

 

[rpgcsa]

I bought a CPO Model 3 AWD and flying out to Denver to pick it up tomorrow.

Decided to take a closer look at the pictures using a better magnification tool and noticed that there is a Quarter size paint chip on the right fender.
I didn't notice this initially since the light reflections were covering it up? Is this something that they are going to fix since it wasn't very visible initially.
I talked to my SA and he said that "he hopes it is just a light reflection" No one from the Denver SC is getting back to me or the SA

That looks like a reflection.

 

[TBot101]

That looks like a reflection.

Pretty sure is a paint chip but you really have to zoom in to see it. They should really point this stuff out.

 

[TBot101]

I am very curious to see how they are going to handle this. I have seen mixed reviews on CPO cars cosmetic defects

 

[TBot101]

Also, the SA says that they are not responsible for any Cosmetic issues and the Delivery guy says that they will fix anything that wasn't clearly visible in the pictures. Confused

 

[NickleNiceness]

It looks like there is a bit of a crinkle in the fender rim. Since it's in the picture, they won't cover it. (IMHO) - However, if it is more than cosmetic, i.e, a dent or damage, that makes it questionable. In any case, flying out to pick up the car is a risk. Unfortunately, they put you in a "you're screwed" condition no matter what you choose.

 

[Ostrichsak]

You're not buying a CPO and as such used cars sold by Tesla don't automatically come with any cosmetic repair or refurbishment so you shouldn't expect it. Negotiate any of these remedies PRIOR to accepting delivery then get any & ALL promises in writing. No exceptions.

 

[TBot101]

It looks like there is a bit of a crinkle in the fender rim. Since it's in the picture, they won't cover it. (IMHO) - However, if it is more than cosmetic, i.e, a dent or damage, that makes it questionable. In any case, flying out to pick up the car is a risk. Unfortunately, they put you in a "you're screwed" condition no matter what you choose.

Are there any guidelines about dents in CPO cars. All I see is normal wear and tear is not covered but "normal wear and tear" is not defined anywhere

 

[NickleNiceness]

There is a mythical 70 point check list. It might be "Do we have their money yet" 70 times. My nose cone had a crack, and yes I could see it in the pictures, and yes, they told me they would be glad to fix it for $800. The windshield had a chip, and they replaced that on a due bill no problem. As Ostrichsak mentioned, try to address it prior to getting there with an in writing solution that is agreeable to you. They will probably want you to sign the papers before you are in eyeshot of the car, but you can say no. Your negotiating ability diminished when you are standing there. If you can't get anywhere, and this will be a deal breaker, break the deal now. There are not alot of actual used M3's so you may need to lump it if you want the deal otherwise.

 

[flynnstone]

Squeaky wheel gets the grease.

If you’re persistent they’ll fix it. If you’re not, they won’t go out of their way to help you.

I’ve had similar stuff occur, including a buyback with them.

 

[flynnstone]

There is a mythical 70 point check list. It might be "Do we have their money yet" 70 times. My nose cone had a crack, and yes I could see it in the pictures, and yes, they told me they would be glad to fix it for $800. The windshield had a chip, and they replaced that on a due bill no problem. As Ostrichsak mentioned, try to address it prior to getting there with an in writing solution that is agreeable to you. They will probably want you to sign the papers before you are in eyeshot of the car, but you can say no. Your negotiating ability diminished when you are standing there. If you can't get anywhere, and this will be a deal breaker, break the deal now. There are not alot of actual used M3's so you may need to lump it if you want the deal otherwise.

I have a copy of the 70 point list, and it doesn’t include wear and tear cosmetic items.

 

[TBot101]

I have a copy of the 70 point list, and it doesn’t include wear and tear cosmetic items.

Is a dent considered a Wear and Tear cosmetic item?

 

[flynnstone]

Yes. Had you caught it before accepting the car, you’d have a better shot of them fixing. I’d spend the $200 and just get it fixed myself though.

 

[TBot101]

Yes. Had you caught it before accepting the car, you’d have a better shot of them fixing. I’d spend the $200 and just get it fixed myself though.

I agree with you. The whole issue stems from their pictures being crap

 

[TBot101]

Yes. Had you caught it before accepting the car, you’d have a better shot of them fixing. I’d spend the $200 and just get it fixed myself though.

I haven't accepted the car yet. I flying to Denver tomorrow to accept it.

 

[flynnstone]

I haven't accepted the car yet. I flying to Denver tomorrow to accept it.

Just point it out and tell them it wasn’t clearly disclosed as damage when you received the pictures, and have them put it in writing that they’ll fix it. You should be good to go

 

[rpgcsa]

Pretty sure is a paint chip but you really have to zoom in to see it. They should really point this stuff out.

I bet if you handle this is in a professional matter they probably will work with you. I was told no at one service center only to have another they would take care of a repair that was just slightly out of warranty. Good luck!

 

[NickleNiceness]

How did the pick up go ?

 

[iqless]

Pretty sure is a paint chip but you really have to zoom in to see it. They should really point this stuff out.

The zoomed in picture is not from the first pic...

 

[TBot101]

How did the pick up go ?

It went well. The car was in perfect condition. Although the lady putting in the license plate manage to put a large scratch in it. The detail guy came over and said that the scratch wasn't there 5 minutes earlier. He ended up putting some touch up paint in it.