Seems variable. I was poking around looking at Teslas and asked about a trade in value to assist in deciding whether I wanted to do the "easy way" of Tesla trade in or if I was going to have to work on selling my current car privately, and got a call from an SA near Detroit almost immediately asking if I wanted to place an order. I explained I wasn't ready to order yet and they respected that (seems rare these days). When I eventually ordered online, had a call from an SA at the brand new facility in Grand Rapids almost before I finished the ordering process. Have had great contact from them, though I get a lot of "party line"answers. I don't blame them for that, though. I think most of them don't have much information either, and are doing the best they can. I am guessing part of the responsiveness I see is because it is a brand new Gallery and SC, opened within the last few months. They have not yet been beaten down by angry customers wondering why the EDD is all over the place and asking "where the heck is my car".