And an update! I chatted w/ Tesla two days ago (Monday) about getting my final payment number corrected and MVPA generated, since I qualify for a military sales tax exemption through WA state. They said they will reach out to the local team. I emailed the local Paramus Delivery email address, and texted as well. No response from either request last two days.
The one text I did get yesterday was to confirm delivery appt, and that if I don't respond, they'll reschedule me. I immediately confirmed of course, because, um, don't you dare take away my car! I did think to myself though, this whole delivery appointment and confirmation process would be quite challenging for someone not well-versed in doing everything via text message.
Today I chatted again, and they said it's time to call the phone number for the Paramus store (my delivery center), which I did and requested a call back. Forty minutes later they called back.
The rep I spoke with is part of the Tesla Northeast customer service team, and he himself serves NJ, NY, and CT deliveries. He's come across military sales tax exemptions before, but it does need to be elevated to his "contracting team" for them to take care of. All he can see is that the appropriate docs are all there, and that it is in work. He said to give them one more day, and if by Thursday afternoon there are no updates, to call back. He was patient and friendly, and I know they're busy as hell so I didn't give him any BS about waiting for the last minute for Tesla to do their homework. Because in all fairness, this is pretty last minute.
It seems I'm always trying to hunt someone down at Tesla. This is all very different from a traditional dealership, where the one of their legions of salesmen/women gives you their direct line, cell phone, personal cell phone, and will talk to you when they're off-work, literally in the middle of their daughter's soccer game to sell you a car (true story, Atlanta Toyota, 2015)!