I was wondering how people have been finding the customer experience of picking up their cars? Mine was not good:
I picked up my performance model 3 from West Drayton London yesterday. The car’s great but the service at West Drayton isn’t. I’s not the fault of the staff who were running around like mad things, they have just been dumped on big time with too many cars to get out of the door. Just to exacerbate the problem I found it almost impossible to speak to anyone about anything at Tesla, the phone just rings and there is no response to emails.
The pickup itself was a very harrowing process. We arrived at 3:00 and finally left at gone 5:30. There seemed to be a number of unhappy customers in the customer waiting area. Allegedly our car had a cracked windscreen so they swapped the VIN consequently we could not set up the phone access and if I hadn’t checked it I would have been sent off with the wrong registration number.
One of the charging leads was missing and (they said they would send it later…). The part exchange was for a different value than what I had expected and I only realised when we were asked to sign off on the old one. Fortunately the car wasn’t worth that much anyway.
The guy showing us the cars features said they were sending out 70-100 cars a day and he had been allocated a ridiculous number of cars to hand over he was supposed to be doing 4 different cars at 4:00! To say they were short staffed is an understatement. He said that numbers were set to rise to 200/day in September so if you are picking up your car from West Drayton I suggest you bring a good book, a packed lunch and try to relax.
Tesla will have to up there game before long otherwise there will be big PR problems, annoying Tesla fans like me is not good – but at the end of the day I’ll forget about it and enjoy the car, but your non fanboy/girl type won’t take such shoddy service well at all.
I picked up my performance model 3 from West Drayton London yesterday. The car’s great but the service at West Drayton isn’t. I’s not the fault of the staff who were running around like mad things, they have just been dumped on big time with too many cars to get out of the door. Just to exacerbate the problem I found it almost impossible to speak to anyone about anything at Tesla, the phone just rings and there is no response to emails.
The pickup itself was a very harrowing process. We arrived at 3:00 and finally left at gone 5:30. There seemed to be a number of unhappy customers in the customer waiting area. Allegedly our car had a cracked windscreen so they swapped the VIN consequently we could not set up the phone access and if I hadn’t checked it I would have been sent off with the wrong registration number.
One of the charging leads was missing and (they said they would send it later…). The part exchange was for a different value than what I had expected and I only realised when we were asked to sign off on the old one. Fortunately the car wasn’t worth that much anyway.
The guy showing us the cars features said they were sending out 70-100 cars a day and he had been allocated a ridiculous number of cars to hand over he was supposed to be doing 4 different cars at 4:00! To say they were short staffed is an understatement. He said that numbers were set to rise to 200/day in September so if you are picking up your car from West Drayton I suggest you bring a good book, a packed lunch and try to relax.
Tesla will have to up there game before long otherwise there will be big PR problems, annoying Tesla fans like me is not good – but at the end of the day I’ll forget about it and enjoy the car, but your non fanboy/girl type won’t take such shoddy service well at all.
