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customer satisfaction; service

  1. T

    Latest update deleted all of my settings

    So I got a notification saying that a new software update was available. Excitedly I clicked OK and let the car do its thing and update itself. And lo and behold with this new update, Tesla decided it was a good idea to delete all of my driver profile, Homelink, Bluetooth and other settings. I...
  2. zone121

    Used car nightmare

    So I bought a used 2017 Tesla model S a month ago from Tesla and I have discovered some structural damage to the car that I wasn’t aware of before I bought it nor was disclosed by Tesla at the time of sale. I asked Tesla to show me a copy of the pre-sale inspection report to compare it with the...
  3. D

    Serious ordering issues (4 months in, 1 car payment, no car)

    So, based on the title, you can tell I'm having a bit of trouble. What would you do if this were you? What should I do? WARNING: bit of a read May 7th: I first ordered my Model Y (this was shortly after the factory reopened). June 25: I was told it was almost ready and would be on it's way to...
  4. spehanich

    Haven’t heard anything from Tesla

    A couple of years ago, when I purchased a 2015 Subaru Outback. I received welcome letters from Subaru, a subscription to theIr magazine highlighting destinations , a nice pull over, a backpack and finally an offer to donate to a charity instead of receiving more gifts. When I picked up my 2020...
  5. J

    Tesla's online Customer Service experience

    Good afternoon Tesla enthusiasts! My name is Janis Zieds and I am currently doing my thesis assignment for HU University of Applied Sciences Utrecht in The Netherlands on “How the car manufacturer, Tesla, can improve its online customer service experience?”...
  6. T

    Tesla wins in Michigan!!!

    Just came here to post "F YEAH!!!!" Michigan customers have been suffering immensely at the hands of corrupt government and dwindling customer service from Tesla. Today's ruling in favor of Tesla will allow Tesla to sell and service cars in Michigan and is going to be a huge deal for...
  7. S

    Best place to Trade New Model 3

    I am in a pickle and need a bit of advice. What is the best place to Sell or Trade Tesla Model 3 that has less than 1000 Miles? I purchased the new Model 3, at the beginning of December 2019, and we didn't like the build quality of the car (mostly with the exterior appearance including...
  8. Tes*la*rosa

    99.6% of respondents said their Model 3 is a pleasure to drive

    “A nearly unanimous 99.6% of respondents said the Model 3 is a pleasure to drive, the kind of consensus rarely reached by any consumer product.” Bloomberg Tesla Model 3 Survey Part I: Quality & Reliability | CleanTechnica :cool: Kudos to app the people at Tesla (and its investors) for...
  9. S

    Customer service at delivery

    I was wondering how people have been finding the customer experience of picking up their cars? Mine was not good: I picked up my performance model 3 from West Drayton London yesterday. The car’s great but the service at West Drayton isn’t. I’s not the fault of the staff who were running around...
  10. eXntrc

    Support for a Tesla UserVoice

    I recently submitted a feature request to Tesla, and in the e-mail exchange that followed it became clear to me there is currently no way for owners to vote on the issues that affect us most. In reply to my original request, the support person said: "We thank you for reaching out to us...
  11. J

    Body Work Parts Delay

    I was in a car accident in my Model S four months and three days ago. She sustained front end damage and the airbags went off. She's been in a Tesla Certified body shop in Costa Mesa, CA for the entire time, and still not all of the parts have been sent from Tesla to the body shop. I'm involved...
  12. W

    3 Days Rule - Tesla QA not doing their job

    I have owned a Model S and a Model X, and I can share that my experiences have been vastly different so far. My Model S experience (started Nov 2015 in Southern California) was amazing. My Model X experience (December 2018 in Boston Area) has been horrific. I am only going to talk about one...
  13. Z

    BUYING ANOTHER MODEL X AND I CANT BELIEVE THE HORRIBLE CUSTOMER SERVICE!!!!!

    Trying to buy a new model X has been such a horrible experience!!!! Lets start w their customer loyalty dept/manager that hasn’t returned an email or phone calls in almost 4 weeks after they contacted me about getting a new car! original inventory car I wanted was sent to Seattle for some...
  14. SRLMD

    Delivery Hell equals poor Customer Service

    Yesterday, in a 15 minute span of time, I had two different friends I referred to Telsa report to me about how they had been given inexcusably poor customer service. Last week both were traveling and had made arrangements to take delivery of their Model 3's in SLC upon their return. Yet they...
  15. Q

    Shoddy customer service from Tesla Honolulu? Plz prove me wrong!

    I recently attempted to contact Tesla Service Center in Honolulu, HI. No response from the local number (808-591-0614). On the 2nd attempt I called another line (808-680-9260) which turned out to be the general contact for Tesla Motors, I assume out of Cali, despite having a Hawaii area code...
  16. jlmbsn

    5-10 Minutes for Instruction on New Delivery????

    We are currently waiting for our Model X, ordered end of June. We went by the Tesla store today because we wanted to specifically look at a couple things. The salesman proceeded to inform us that we no longer receive an hour orientation on our new Model X, we will get 5-10 minutes. The reason...
  17. B

    Lied to in Writing about Reimbursement by Tesla -- Anyone Else?

    Friends, In the first 55 days of my new Model S ownership, Tesla had the car in its shop for 38 days over 3 different stays. I custom-ordered the vehicle with every option upgrade included. The loaded car's problems have included 12v battery being dead within 5 days and then somehow dead again...
  18. P

    Getting questions answered after your number comes up

    Tesla wrote me that my turn came up for the model 3 last week and to reply to the email if I had questions. I did reply and got no answer. They sent me a reminder Monday and again I replied and got no response. Did others have this experience? It makes me question putting down $50,000 with...
  19. kyalami

    Atta Boy for Tesla Service

    I am going on 18 months with my CPO P85 Model S Signature. I have had relatively few issues with the car but I just need to put in the record how outstanding the level of attention, courtesy and overall satisfaction I have experienced with the Service Organization in the Dedham Mass. facility...
  20. kyalami

    Atta Boy for Tesla Servicd

    I am going on 18 months with my CPO P85 Model S Signature. I have had relatively few issues with the car but I just need to put in the record how outstanding the level of attention, courtesy and overall satisfaction I have experienced with the Service Organization in the Dedham Mass. facility...

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