I also posted this on Tesla.com's model 3 forum, just looking for maximum input on a confusing situation.
Got the text asking if I want to get my car this weekend. I say yes. They responded "your adviser will be in contact soon"... included his @ (for twitter? Instagram? I don't know).
Unsurprisingly, no one reached out to me as of writing on 9/30. I don't have a VIN still and no one at tesla has ever contacted me other than the mass text. My account says "fill out financing details" and submit - however tesla customer service had previously said no, do nothing, just wait for a VIN. Can't get an actual loan without my final purchase agreement/VIN anyway... The next time I called they said I had a car matched to me and someone should be reaching out. I called again today and they told me nothing new, but provided the phone number of the delivery team, who I had not previously spoken to yet.
The rep from the delivery customer service team told me today that I should get a preapproval from my credit union and email it to her so that she can speed things up for me... is anyone else being given this frustrating runaround/every customer service rep saying something different? Has anyone actually found that giving someone a preapproval got them out of limbo?
Got the text asking if I want to get my car this weekend. I say yes. They responded "your adviser will be in contact soon"... included his @ (for twitter? Instagram? I don't know).
Unsurprisingly, no one reached out to me as of writing on 9/30. I don't have a VIN still and no one at tesla has ever contacted me other than the mass text. My account says "fill out financing details" and submit - however tesla customer service had previously said no, do nothing, just wait for a VIN. Can't get an actual loan without my final purchase agreement/VIN anyway... The next time I called they said I had a car matched to me and someone should be reaching out. I called again today and they told me nothing new, but provided the phone number of the delivery team, who I had not previously spoken to yet.
The rep from the delivery customer service team told me today that I should get a preapproval from my credit union and email it to her so that she can speed things up for me... is anyone else being given this frustrating runaround/every customer service rep saying something different? Has anyone actually found that giving someone a preapproval got them out of limbo?
