From a loyal advocate - have ordered 5! Time to be searching for an alternative.
Now on my second model S. Windshield crack, they scheduled for Roamer. Drove to service to get scheduled - weeks away! Come in. Don’t have replacement! Rescheduled. Replaced. Wind noise. Misfit clearly visible. Drive in for inspection and tech assigned to test drive. Hears noise ( visual misfit was not enough!) schedules again for repair later. Go in for replacement- told need new test drive!!( one hour more wasted) and they don’t have a windshield ordered for my car!). I am told be grateful. Lucky me they have a windshield. Picked up drove home and voila- windshield has sparkles ( microchips or overspray? And dirty rag streaks). App always fails - it made earliest appt in 18 days. App message from using link yesterdays service - unread 4 hours later. Direct service email - unanswered 4 hours later. Telephone call 1 goes to national. Telephone 2 - finally get live person. “Bring it in”. And this is just my latest ‘communication’ and ‘quality [un] controlled’ experience.
No customer should have these issues. But for Model S/X? competitors ( tesla does not even try to compete so…)ie companies selling cars in this price range provide better communication and most often better quality control.
No internal systems for business practices feedback like they have for the car itself. Too bad.
Respect the customer?
So I have cancelled my S plaid. One way to look at it is that I won’t have an EV for road-trips but…340 days of the year I am more comfortable.
Mercedes or Porsche? Drove both for years but for a sedan preferred BMW - which seems way way behind.
Sad!
Now on my second model S. Windshield crack, they scheduled for Roamer. Drove to service to get scheduled - weeks away! Come in. Don’t have replacement! Rescheduled. Replaced. Wind noise. Misfit clearly visible. Drive in for inspection and tech assigned to test drive. Hears noise ( visual misfit was not enough!) schedules again for repair later. Go in for replacement- told need new test drive!!( one hour more wasted) and they don’t have a windshield ordered for my car!). I am told be grateful. Lucky me they have a windshield. Picked up drove home and voila- windshield has sparkles ( microchips or overspray? And dirty rag streaks). App always fails - it made earliest appt in 18 days. App message from using link yesterdays service - unread 4 hours later. Direct service email - unanswered 4 hours later. Telephone call 1 goes to national. Telephone 2 - finally get live person. “Bring it in”. And this is just my latest ‘communication’ and ‘quality [un] controlled’ experience.
No customer should have these issues. But for Model S/X? competitors ( tesla does not even try to compete so…)ie companies selling cars in this price range provide better communication and most often better quality control.
No internal systems for business practices feedback like they have for the car itself. Too bad.
Respect the customer?
So I have cancelled my S plaid. One way to look at it is that I won’t have an EV for road-trips but…340 days of the year I am more comfortable.
Mercedes or Porsche? Drove both for years but for a sedan preferred BMW - which seems way way behind.
Sad!