That is unfortunate.
It must be certain service centers and perhaps depends on what is wrong.
I have had my Model S for almost 4 years and 52k miles. I have used mobile service once to replace the 12v battery and the service center once to replace a windshield due to a rock. (And I got a loaner by letting them know ahead of time and made the Appt first thing in the day. This was in May.). Good service.
To not buy a car for the “possible” concern of a repair that “might” not happen in a timely manner once every handful of years, seems excessive. I’d rather enjoy the drive for the 99% of the time rather than drive something I don’t like, just to “maybe”, “possibly” avoid a bad service experience. But to each their own. Perhaps if I went through what you did, I’d feel different.
For the ones that do have bad experience, hopefully their service center will improve especially now that Tesla has more access to cash. After each service, I hope you are taking the time to fill out their survey. (I’m sure you are.)
It must be certain service centers and perhaps depends on what is wrong.
I have had my Model S for almost 4 years and 52k miles. I have used mobile service once to replace the 12v battery and the service center once to replace a windshield due to a rock. (And I got a loaner by letting them know ahead of time and made the Appt first thing in the day. This was in May.). Good service.
To not buy a car for the “possible” concern of a repair that “might” not happen in a timely manner once every handful of years, seems excessive. I’d rather enjoy the drive for the 99% of the time rather than drive something I don’t like, just to “maybe”, “possibly” avoid a bad service experience. But to each their own. Perhaps if I went through what you did, I’d feel different.
For the ones that do have bad experience, hopefully their service center will improve especially now that Tesla has more access to cash. After each service, I hope you are taking the time to fill out their survey. (I’m sure you are.)