I have an issue with my 8 month old Model 3. I phoned customer service 01628 450660. I spoke to Sharon. She advised me to email [email protected]. I did this but the email was returned saying Tesla does not accept emails to that address from non-Tesla employees. I phoned 01628 450660 again and this time spoke to Hannah. She advised me to email [email protected] which I did while Hannah was still on the phone. Hannah said she had received my email and would forward it to [email protected]. After waiting a week I emailed [email protected] again asking if they would investigate and get back to me.
I have heard nothing. My first contact was two weeks ago. The phone number has an interminable wait. Email contact is not replied to.
From both the perspective of a Tesla car owner and an investor in Tesla stock I am appalled by this poor customer service. It colours the whole of the experience of owning a Tesla.
I have heard nothing. My first contact was two weeks ago. The phone number has an interminable wait. Email contact is not replied to.
From both the perspective of a Tesla car owner and an investor in Tesla stock I am appalled by this poor customer service. It colours the whole of the experience of owning a Tesla.