I can't say I've had a lot of experience with Tesla's Customer Service. I've only had 3 cars with about 200K miles so I really haven't had the need to interface with them very often. Their Roadster service is terrible but, given the age and small number of cars, that is understandable.customer service????
Their app approach is a mixed bag. It definitely has improved though. I usually get a response very soon, even on Sunday evenings although it is often a bit nebulous as to what they are thinking we should do.- cant ever talk to a human being, all app based, appointments get rescheduled without explanation, often weeks out
This is part of the growth pains. Understandable even though, for some things, it has be a problem but is definitely improving. We had an HVAC issue with our Model 3 and they got us in immediately, got us a loaner, and it was fixed the next day. I think one can say it is inconsistent though, especially in big cities where they just can't keep up with the demand.part availability still a mess, weeks for simple repairs
Yah, this is a lame shortcoming. They could at least provide a taxi option with a professional driver.uber credit only, no loaners
It isn't much worse than getting a lame Enterprise POJ as a loaner for your nice car like many dealers do though.
We haven't had any warranty problems. A couple of minor issues early on that were fixed with no questions. Then we never had to do anything else until long after the warranties had expired so there were no issues there either.warranty work