Hey TMC,
I’ve been going through delivery hell for the past couple of months and wanted to know if anyone has any recommendations on how to escalate a case?
Here’s the abridged version of my experience:
- vehicle pricing discrepancy between listed price and expected payment (finally resolved)
- first home delivery was a no show due to primary contact being listed as a different person
- four Tesla employees claimed to have removed the other person as a contact, but I’m repeatedly told by Tesla that they can’t reach me and it’s because they’re still contacting the other person
- second scheduled home delivery was by a volunteer engineer doing his first delivery and he had no idea what he was doing
- I declined the car due to a litany or quality issues (panels not fully painted, overspray, paint dried in clumps, chips in the paint, sanding swirls in the paint, panel gaps, and dirty headliner were the prominent problems)
- Tesla told me it would take up to two weeks to have a replacement delivered
- three days later I was told my new car was ready and then I never heard back from anyone for two weeks
- new delivery has been now been scheduled… five weeks later
- delivery address is listed incorrectly
- no VIN bas been assigned
- my primary point of contact keeps changing (I believe I’m on my 7th delivery advisor)
Any advice/help would be greatly appreciated.
Thank you,
nelyle
I’ve been going through delivery hell for the past couple of months and wanted to know if anyone has any recommendations on how to escalate a case?
Here’s the abridged version of my experience:
- vehicle pricing discrepancy between listed price and expected payment (finally resolved)
- first home delivery was a no show due to primary contact being listed as a different person
- four Tesla employees claimed to have removed the other person as a contact, but I’m repeatedly told by Tesla that they can’t reach me and it’s because they’re still contacting the other person
- second scheduled home delivery was by a volunteer engineer doing his first delivery and he had no idea what he was doing
- I declined the car due to a litany or quality issues (panels not fully painted, overspray, paint dried in clumps, chips in the paint, sanding swirls in the paint, panel gaps, and dirty headliner were the prominent problems)
- Tesla told me it would take up to two weeks to have a replacement delivered
- three days later I was told my new car was ready and then I never heard back from anyone for two weeks
- new delivery has been now been scheduled… five weeks later
- delivery address is listed incorrectly
- no VIN bas been assigned
- my primary point of contact keeps changing (I believe I’m on my 7th delivery advisor)
Any advice/help would be greatly appreciated.
Thank you,
nelyle