Hi Everyone,
I just took delivery of a 2022 Model 3 RWD last Wednesday. During delivery, the team did everything they could to force me to take the car. They were clear that the car met Tesla's delivery standards and that if I refused delivery it would be 2 weeks to 2 months and no guarantee that the next car would be any better or a precise date for the next vehicle. In fact, there was a chance it would be worse. They refused to provide Tesla's delivery standards for me to review though.
Tesla hid the fact there would be significant repainting required for the vehicle which they reviewed with their experts. They told me a quick touch-up/buffing would solve the problem at a quick service appointment that I had to make myself on the app. I was furious and felt like I had no options, especially given the sliding delivery window with Tesla. I never expected how much work actually had to be done.
Here is a list of the issues I noted at delivery:
MANUFACTURING ANOMALIES |
Multiple Blemishes Under the Drivers side front Fender- looks like it may be a handprint |
Dust spot on Hood near Emblem |
Paint anomalies on Driver side roof Rail Rear corner at the transition to the trunk |
Panels under vehicle not aligning- Passenger side - (To be checked not sure if this is an issue or not) |
|
DAMAGE |
Rubber Seal on the transition from front to roof glass ripped |
Paint chip on Rear bumper drivers side |
Scratched Plastic Cover near Drivers Side Seat belt |
Dents and touch-ups on Passenger side door frame |
|
NOT WORKING |
Windows do not roll up on exit- Tesla service and the delivery team are unaware of this issue. Found out on Forums that this is an issue with new cars being delivered and Tesla is aware of the issue and working on the issue |
Vent option from App not working- Tesla service and the delivery team is unaware of this issue. Found out on Forums that this is an issue with new cars being delivered and Tesla is aware of the issue and working on the issue |
"Window Control Fail" error in the app- (Unsupported window command) |
|
MISSING PARTS |
Centering ring on Passenger Front hubcap missing |
Following my service appointment to rectify the anomalies, I was taken aback by the scope of the work package which is considerable in nature and constitutes major work on the vehicle.
The additional work required to deliver the vehicle would take an estimated 7 days to complete. The Tesla Service center advised that the following panels needed repainting at the adjacent autobody shop:
- The front driver's fender,
- The front hood,
- The Passenger side pillar
- The driver's side roof may require a touch-up but could require repainting
- The roof of the vehicle needs to be removed to replace the damaged seal
- The bumper would be replaced
- The interior plastic cover driverside would be replaced.
A couple of unreasonable solutions have been floated by me from Tesla but I am wondering what I should do, given the fact that the only mileage on the car is to and from the Tesla Dealerships. It is not being driven until these delivery items are rectified. There used to be a 7-day 1000kms return policy but apparently, that is no longer in effect
"because people were not using it"
I already have a 2021 Tesla Model 3 which has been fantastic, I had a couple of minor issues at delivery but nothing compared to this. The employees were also completely unprofessional and disingenuous during this delivery. They didn't even want to see the issues I was talking about on the vehicle. They completely misled me at delivery or I never would have taken delivery of the car.
I am hoping for some guidance before I escalate to my lawyers