So, here goes - second posting. Please excuse any oversights. Wanted to share my experience and see if this is normal in Tesla sales & delivery world.
Model Y long range ordered June 24. Got the delivery window notification late last week to select a date and time between Sept 27-30 (car is scheduled to arrive Service Center on 24th). Called my sales rep Saturday to ask if delivery can be Fri Oct 1 because we live 475 miles (5 hour flight or 9 hour drive) from the nearest delivery center available to us in Arkansas (Kansas City) and so I can't just take an hour off work to pick it up during the week - need to schedule flights, etc. He said he'd check. So, today we get a text at 4pm that we need to schedule a date and time. I reiterate the request to the person at the KC service center, but he says if we can't pick up by the 30th, we get bumped off the queue.
OK - so I ask about carrier delivery - and he says that's possible, $750. I then ask how I can deal with any damage the carrier might cause to the car. No response.
Next text (two hours after the first) says if you don't select a delivery date by tonight, it is moving on to the next customer. But now when I try the delivery self-scheduling page, it lists times this Saturday, and nothing next week when we will have financing and our car sold.
THis is definitely not your father's car buying experience, for better or worse. Super rushed hard-a$$ take it or leave it, we don't accommodate customer needs?
SO - is this normal for Tesla? maybe the way all cars will be sold in the future? Or is just because I live in a flyover state and this car company is just not meant to sell out here in the hinterland, just on the left and right coasts?
Model Y long range ordered June 24. Got the delivery window notification late last week to select a date and time between Sept 27-30 (car is scheduled to arrive Service Center on 24th). Called my sales rep Saturday to ask if delivery can be Fri Oct 1 because we live 475 miles (5 hour flight or 9 hour drive) from the nearest delivery center available to us in Arkansas (Kansas City) and so I can't just take an hour off work to pick it up during the week - need to schedule flights, etc. He said he'd check. So, today we get a text at 4pm that we need to schedule a date and time. I reiterate the request to the person at the KC service center, but he says if we can't pick up by the 30th, we get bumped off the queue.
OK - so I ask about carrier delivery - and he says that's possible, $750. I then ask how I can deal with any damage the carrier might cause to the car. No response.
Next text (two hours after the first) says if you don't select a delivery date by tonight, it is moving on to the next customer. But now when I try the delivery self-scheduling page, it lists times this Saturday, and nothing next week when we will have financing and our car sold.
THis is definitely not your father's car buying experience, for better or worse. Super rushed hard-a$$ take it or leave it, we don't accommodate customer needs?
SO - is this normal for Tesla? maybe the way all cars will be sold in the future? Or is just because I live in a flyover state and this car company is just not meant to sell out here in the hinterland, just on the left and right coasts?
This all assumes we can get the loan finalized and the car paid for my Friday. But my wife loves it so much there is just no other way. Volkswagen ID.4? Nope. Hyundai Kona? Chevy Bolt? you're kidding! Gotta be a Tesla.
