Dear All,
I had my MS since two weeks (I am in Switzerland). Great car, love it. No regrets.
However, I am experiencing an issue with the charging.
I have a dual charger (so, in theory I should get 16.6 kW max) and in any type 2 22kW charging station I am only capable to get 11 kW. So, it is like not having the second charger.
The car is showing an error message saying that is unable to charge (asking to remove the charging cable, close the charging port, press the break pedal, and restart the process). Tried it several times without success.
However, the charge continue even if limited to 11 kW.
In summary, it looks like the second charger is dead.
I have called Tesla and they told me that it looks like the car (sometimes) sees only 2 out of the three phases. They asked to try changing the charging station to check whether the problem remains. I have done it but I always get this error message and not full power.
I have also tried to use the UMC connected to a single phase plug (max power 2.6 kW). In this case I had no error messages and the power was the one expected.
Anyone else experiencing the same issue ?
Thanks
Mario
I had my MS since two weeks (I am in Switzerland). Great car, love it. No regrets.
However, I am experiencing an issue with the charging.
I have a dual charger (so, in theory I should get 16.6 kW max) and in any type 2 22kW charging station I am only capable to get 11 kW. So, it is like not having the second charger.
The car is showing an error message saying that is unable to charge (asking to remove the charging cable, close the charging port, press the break pedal, and restart the process). Tried it several times without success.
However, the charge continue even if limited to 11 kW.
In summary, it looks like the second charger is dead.
I have called Tesla and they told me that it looks like the car (sometimes) sees only 2 out of the three phases. They asked to try changing the charging station to check whether the problem remains. I have done it but I always get this error message and not full power.
I have also tried to use the UMC connected to a single phase plug (max power 2.6 kW). In this case I had no error messages and the power was the one expected.
Anyone else experiencing the same issue ?
Thanks
Mario