I'll provide more updates in a few months after the grass starts growing and I can actually do some real mowing.
Note again however that I ordered the ex model with a slightly bigger battery than the e model. Home Depot shows the e model at their stores.
There were a couple of other reviews I saw that complained about it being hard to unpack. I had no difficulty unpacking it. Some quick thoughts on that though. It comes in a metal frame that I guess they use to stack them, and under that is a pallet. The instructions, if you read them, say that if you don't have a ramp, to take if off the back and not the front, as going forwards can damage the deck. In addition to straps holding the mower to the metal packing frame, there were two strange metal bars that were sticking up in kind of an odd way near the front tires that could have caught when trying to offload the tractor. I was able to bend them down a bit with my foot before moving the tractor to make sure they were out of the way. And finally, the metal packing frame has corner posts that as far as I could tell could not be removed, and the deck was just a hair too wide to slip past the bars. However, a hacksaw made short work of one of the rear posts, after which I could offload it.