I had the recall service to upgrade the eMMC card from 8GB to 64GB and I noticed after that that my BT and Wifi no longer worked.
Because we’re not driving much these days (working from home) and we went on vacation shortly after the service, I didn’t book a service appointment until about 3 weeks later.
Long story short, they replaced the MCU due to a “non-serviceable MCU fault” and charged me the $200 extended service agreement deductible.
I brought up the fact that this happened after the recall service work and didn’t feel they should charge this as an extended warranty claim, but they said that they replaced the daughter board during the recall service and that there’s no way this MCU fault could have been caused by that.
I’m skeptical since the recall info specifically states the eMMC is in the MCU, so it seems at least possible that damage was caused (whether ESD/static electricity damage to components, etc) as a result of their service.
Does anyone have an opinion on this? I have zero problems paying the $200 deductible if in fact there’s no way the recall service could have caused the MCU fault that took out my BT/WiFi, but if it could be related, I feel like they should give me the benefit of the doubt because this problem popped up right after their service work.
Just looking for some more informed opinions on this, as I have no idea where this daughter board and eMMC card is relative to the MCU that went bad.
Because we’re not driving much these days (working from home) and we went on vacation shortly after the service, I didn’t book a service appointment until about 3 weeks later.
Long story short, they replaced the MCU due to a “non-serviceable MCU fault” and charged me the $200 extended service agreement deductible.
I brought up the fact that this happened after the recall service work and didn’t feel they should charge this as an extended warranty claim, but they said that they replaced the daughter board during the recall service and that there’s no way this MCU fault could have been caused by that.
I’m skeptical since the recall info specifically states the eMMC is in the MCU, so it seems at least possible that damage was caused (whether ESD/static electricity damage to components, etc) as a result of their service.
8GB eMMC Recall Frequently Asked Questions | Tesla Support
Tesla has decided to voluntarily and proactively recall some Model S and Model X vehicles to update software and to replace the 8GB embedded MultiMediaCard (eMMC) in the media control unit (MCU). This recall applies only to Model S and Model X vehicles built before March 2018 that are equipped...
www.tesla.com
Does anyone have an opinion on this? I have zero problems paying the $200 deductible if in fact there’s no way the recall service could have caused the MCU fault that took out my BT/WiFi, but if it could be related, I feel like they should give me the benefit of the doubt because this problem popped up right after their service work.
Just looking for some more informed opinions on this, as I have no idea where this daughter board and eMMC card is relative to the MCU that went bad.