I have been an owner of a 2016 Model S 70D for coming up on 4 years now. First, I love the way the car drives, I love I don’t pay for gas and I love that I play a small part of not driving a gas car. I’ve managed to put 131,000 miles on the car since I bought it, I’m pretty proud of that and Tesla should be too. All this said, I have also had to replace the door handles 5 TIMES in 4 years. Obviously I am well past my warranty, but they are door handles. They don’t drive and they don’t function while the car is being driven. The correlation does not work as I don’t “present” the handles every mile I drive. I also don’t come close to opening and closing the door 90 times a day which is what that math would be over this time period. And if it was truly about use, the driver’s handle would have/should have failed first, not last.
Tesla replaced the first one while I was still in warranty. They replaced the second one (which was the same one) about 6 months later after I moaned and groaned because I was already out of warranty and it failed twice within 6 months. The third one I paid for 4 months ago as I was tired of fighting with your service personnel. Then 2 (one of them being the driver side – so nothing like climbing through the passenger side of your $100k car because you can’t open the door) failed within 2 days of each other this week. Two of service agents told me when I brought it in that they have to replace these door handles “all the time”. There are tens of thousands of posts in this Forum of faulty door handles. I feel like Tesla should fix and pay for these faulty door handles. Has anyone else been successful in getting Tesla to take responsibility for faulty parts?
Tesla replaced the first one while I was still in warranty. They replaced the second one (which was the same one) about 6 months later after I moaned and groaned because I was already out of warranty and it failed twice within 6 months. The third one I paid for 4 months ago as I was tired of fighting with your service personnel. Then 2 (one of them being the driver side – so nothing like climbing through the passenger side of your $100k car because you can’t open the door) failed within 2 days of each other this week. Two of service agents told me when I brought it in that they have to replace these door handles “all the time”. There are tens of thousands of posts in this Forum of faulty door handles. I feel like Tesla should fix and pay for these faulty door handles. Has anyone else been successful in getting Tesla to take responsibility for faulty parts?