Hey all. I purchased a used 2017 Model X a few months ago. The car had enhanced autopilot and the AP2 computer. It's low milage and has MCU1 without any of the EMMC issues. We don't use Netflix and I have little desire to pay $2500 for the upgrade. It's just not for me. I had no intention of upgrading to full self driving but then Tesla dropped the upgrade price to $2000 if you already had enhanced auto pilot.
When pulling up the upgrades screen in my app it showed full self driving for $2000 with the caveat that the vehicle would need to go into service for the AP3 computer. I had done this with my Model 3 years prior so I understood the process and assumed that now that full self driving is in wide release, this was the only thing standing between me and having FSD on the car. I was wrong.
I got the car back from service and noticed it didn't have the full self driving firmware on it. Not the end of the world. I figured it would pull the update within a few days. The other peculiar thing I noticed is that I had the "request beta access" button for full self driving. And when I clicked that button it said I was added to the queue. My understanding is the queue is no longer a thing and that if you have the hardware and pay for the software, you're in. After all, millions of people apparently received free trials of the software. They didn't have to join a queue.
So I did a little digging and discover that full self driving on MCU1 cars does not exist. Or I should say, the firmware does not exist. And knowing Tesla's history of edge case firmware support for legacy vehicles, it seems likely this will never happen. There was a firmware version that was released and subsequently the rollout was stopped. So everyone with MCU1 and FSD hardware is just twiddling their thumbs. I would have never purchased this had I known. I haven't owned an MCU1 car since my old P85D 8 years ago. So this was all news to me.
Meanwhile, Tesla is stating (according to the tech that called me) that the Tegra chip in MCU1 is unable to keep up with the visuals and that the vehicle would need to be upgraded to MCU2 for $2500 for me to receive full self driving. Which seems to confirm that this will never come to this vehicle.
From my perspective, the app showed a price and mentioned that I needed the computer upgrade which was included. It did not mention any other necessary upgrades that I would have to pay for out of pocket. I think from Tesla's perspective it's "we intend to eventually offer firmware on these edge case vehicles" but at no point in the process did the tech call and give me a heads up that the car would need further upgrades that I'd have to pay for. Nor did the service center. Each agent I've spoken to at the 800 number seems surprised to hear that they installed the computer in my car without advising me of this.
I want either a refund (they can leave the computer or take it back) or for them to upgrade the car to MCU 2 on their dime. Am I being unreasonable here?
They have kicked the can down the road for a full week now. I've spoken to 4 different agents, each of which says they're escalating it to the service center and to wait for a call back. The call back never comes. My next course of action is arbitration - a hassle I don't feel I should need to endure for their mistake - or a chargeback.
When pulling up the upgrades screen in my app it showed full self driving for $2000 with the caveat that the vehicle would need to go into service for the AP3 computer. I had done this with my Model 3 years prior so I understood the process and assumed that now that full self driving is in wide release, this was the only thing standing between me and having FSD on the car. I was wrong.
I got the car back from service and noticed it didn't have the full self driving firmware on it. Not the end of the world. I figured it would pull the update within a few days. The other peculiar thing I noticed is that I had the "request beta access" button for full self driving. And when I clicked that button it said I was added to the queue. My understanding is the queue is no longer a thing and that if you have the hardware and pay for the software, you're in. After all, millions of people apparently received free trials of the software. They didn't have to join a queue.
So I did a little digging and discover that full self driving on MCU1 cars does not exist. Or I should say, the firmware does not exist. And knowing Tesla's history of edge case firmware support for legacy vehicles, it seems likely this will never happen. There was a firmware version that was released and subsequently the rollout was stopped. So everyone with MCU1 and FSD hardware is just twiddling their thumbs. I would have never purchased this had I known. I haven't owned an MCU1 car since my old P85D 8 years ago. So this was all news to me.
Meanwhile, Tesla is stating (according to the tech that called me) that the Tegra chip in MCU1 is unable to keep up with the visuals and that the vehicle would need to be upgraded to MCU2 for $2500 for me to receive full self driving. Which seems to confirm that this will never come to this vehicle.
From my perspective, the app showed a price and mentioned that I needed the computer upgrade which was included. It did not mention any other necessary upgrades that I would have to pay for out of pocket. I think from Tesla's perspective it's "we intend to eventually offer firmware on these edge case vehicles" but at no point in the process did the tech call and give me a heads up that the car would need further upgrades that I'd have to pay for. Nor did the service center. Each agent I've spoken to at the 800 number seems surprised to hear that they installed the computer in my car without advising me of this.
I want either a refund (they can leave the computer or take it back) or for them to upgrade the car to MCU 2 on their dime. Am I being unreasonable here?
They have kicked the can down the road for a full week now. I've spoken to 4 different agents, each of which says they're escalating it to the service center and to wait for a call back. The call back never comes. My next course of action is arbitration - a hassle I don't feel I should need to endure for their mistake - or a chargeback.