Finally got HW3 on my AWD LR M3 after 8 months

[Dariushd]

I ordered the upgrade mid-August 2019. A few times I asked the service center if they had HW3 upgrades ready yet and every time I was told "We will let you know." So I waited. And waited. I had a support issue so I called the 800 number and he helped me fix it (reboot, dummy). Before I got off, I asked him when HW3 would be ready for my car and he looked up my VIN and said, oh, yeah they already have it. So much for them letting me know. So anyway, I booked the service, dropped off my car and end of the day, I got it back. Looking forward to update 12.6 to have stop light detection and all that (they gave me 12.5), but so far the visualizations look more stable than before. I hope the camera videos get nicer, too.
It took 8 months for my purchase to arrive, looking back, I'm not sure I would've spent the cash then, and would've waited till it was available, but insight is 20/20 I guess. So if you are still waiting, don't wait for them to call you, keep checking.

VIN is 13xxxx range and I'm in SoCal, in case someone wants to check against when theirs might be available.

 

[JD M3]

Good to know! I purchased my car in April 2018 with FSD and still haven't received HW3. I feel like I'm beyond due.

 

[boaterva]

Bottom line, make an appointment once a month or so and see what the response is. I don’t see any indication they will ‘let you know’. We have a 3 and I’m waiting for Virginia’s stay at home status to clarify before checking on the HW3 upgrade.

 

[Knightshade]

Bottom line, make an appointment once a month or so and see what the response is. I don’t see any indication they will ‘let you know’. We have a 3 and I’m waiting for Virginia’s stay at home status to clarify before checking on the HW3 upgrade.

I'm coming up on my 3rd month of doing this (and fully expecting a third cancelled appointment for no HW in stock)

What'd be nice is if when they notify you of this they give you a chance to change the date to a month further out, instead of just cancelling it- which requires you to reenter the entire set of info for the appointment.

(I mean- even nicer, would be not being out of stock on parts for months with no intention of providing a valid or useful ETA, but that's asking a lot I realize)

 

[OCR1]

We included a note in the service request stating that we were waiting for the HW3 upgrade so that we could order a Model Y and then sell our Model 3. The part suddenly became available and the appointment was scheduled for later that week.

 

[Oyinko]

I scheduled an appointment last week for HW3 upgrade and this time they told me they could do it. It was my third try. My car is a Performance Model 3 delivered in October 2018 in the Bay Area.